(Estonian & Russian) Customer Support Consultant (Valka, remotely)

April 12

SupportYourApp

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Support-as-a-Service that helps companies scale faster by taking care of their customers’ needs.

Customer Service Outsourcing • Inbound Services • Online chat outsourcing • Back Office Support • 24/7 Support Outsourcing Services

1001 - 5000

💰 Venture Round on 2017-10

Description

• Communicate with hot leads and existing customers via outgoing calls and emails • Build positive and long-lasting relationships with customers • Meet team KPIs • Conduct market researches • Securely work with customers’ sensitive information • Apply the latest and greatest customer happiness practices • Maintain working knowledge of our client’s products and services

Requirements

• Estonian and Russian C1 level and English (B2) is a must • Experience in customer service or sales • Analytical and research skills • Positive and responsible attitude • Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Benefits

• Fixed schedule, Monday to Friday 9am–5pm CET • Opportunity to work fully remotely • Inclusive international environment • Compensation in USD • Good bonuses for referring friends • Paid intensive training and probation • Work-life balance • Responsive management interested in your growth and long-lasting cooperation • Greenhouse conditions for self-development