Technical Support Engineer, L1

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Sutherland

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1986

🏥 Healthcare

🛡️ Insurance

✈️ Travel

💰 $300M Secondary Market on 2014-10

Healthcare • Insurance • Travel

Sutherland is a global company specializing in digital transformation and business process outsourcing services. They leverage advanced technologies such as Artificial Intelligence, automation, and cloud engineering to drive digital performance and optimize critical business operations. Sutherland offers a variety of services including digital CX, enterprise technology solutions, and intelligent automation across multiple industries such as banking, healthcare, and telecommunications. Their focus is on delivering measurable outcomes, enhancing customer experiences, and enabling business agility through innovative digital solutions.

📋 Description

• Resolve NetApp customer problems via telephone, web, or AutoSupport • Research customer issues in a timely manner and follow up with recommendations and action plans • Escalate complex cases to senior Technical Support Engineers or Escalation Engineers • Leverage internal technical expertise, knowledge bases, and tools to provide customer solutions • Create new knowledge-base articles to capture and share technical learning • Participate in technical communication within the Technical Support Engineering team • Learn new technologies and complementary storage applications • Gain knowledge through hands-on experience, self-study, and varied learning environments • Learn NetApp’s proprietary ONTAP operating system • Troubleshoot NetApp hardware issues • After training, potentially support small volumes of Top Enterprise Accounts and SupportEdge Premium cases

🎯 Requirements

• Good written and verbal communication skills in English (B2 or higher) • Good interpersonal communication and customer service skills • Basic understanding of NFS • Basic understanding of CIFS • Basic understanding of TCP/IP networking • Basic understanding of RAID • Basic understanding of Microsoft Exchange and/or Veritas software • Strong aptitude for learning new technologies • Ability to utilize technologies in a customer-facing environment • Ability to follow standard engineering principles

🏖️ Benefits

• Competitive compensation packages inclusive of base pay, incentives, over-time and shift differentials for certain shifts • Annual merit increase based on performance • Paid Training whether onsite or in work at home • Discounts for several corporate and retail partners for services and products once Sutherland ID is presented • Excellent training and supervisory support • Competitive Salary with attractive and attainable PBI structure • Paid vacation and sick leave annually • Exceptional Health and Life Insurance Plan • Paid referral program • Career development & growth opportunities for advancement • Excellent Reward and recognition programs