Technical Support Specialist (L1)

April 19

Syrve

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We help amazing hospitality businesses and their people perform at their very best every day.

51 - 200

Description

• Registration of all client requests in the task management service • Ask customers targeted questions to quickly understand the root of the problem • Advising clients on software issues • Provide prompt and accurate feedback to clients • Properly escalate unresolved issues to appropriate internal teams • Providing advice to clients on using the software • Prioritize and manage several open issues at one time • Receiving and resolving requests via email • Acting as the first line of support for GeCo integration • Creating new instructions in the knowledge base • Maintain jovial relationships with clients

Requirements

• Proficient in written and verbal communication in English and Russian • Basic computer and printer skills • Introduction to local and global computer networks • Hands-on experience with Windows/Mac OS environments • Good understanding of computer systems, mobile devices, and other tech products • Ability to diagnose and troubleshoot basic technical issues • Experienced in using CRM systems, clear understanding of the workflows

Benefits

• Working with an international company • Remote work option, ability to work from any location • Flexible start of the working day until 11:00 • Compensation for English classes • Compensation for Gym package (in Armenia) • Health insurance (in Armenia)