Customer Success Analyst, Junior

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TecnoSpeed TI

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2006

🔌 API

📚 Education

API • Software • Education

TecnoSpeed TI is a technology company that develops integrated solutions aimed at simplifying the software development process for programmers. They offer various APIs for financial transactions, document management, and communication, as well as educational resources and community support through initiatives like the Casa do Desenvolvedor. TecnoSpeed focuses on automation and efficiency, enabling developers to spend more time on innovative projects rather than repetitive tasks.

📋 Description

• Deepen knowledge of the company's processes and products. • Master the specific tools required to perform the Customer Success role. • Monitor and develop relationships with customers. • Encourage customers to use the products and progress along the adoption journey. • Identify and translate customer needs into opportunities to improve products or services. • Analyze data to understand the behavior of the customer portfolio. • Contribute to the design and dissemination of customer success strategies. • Provide formal reporting on the performance of the customer portfolio to operations. • Propose and implement process and workflow improvements to reduce repetitive requests and increase operational efficiency.

🎯 Requirements

• Previous experience in Customer Success or related areas, demonstrating the ability to build and manage customer relationships. • Degree completed or in progress in Technology, Business Administration, Marketing, Business or related fields. • Familiarity with CRM tools such as Salesforce for customer management and tracking. • Proficiency with productivity tools such as Google Workspace (Docs, Sheets, Slides and Calendar), as well as customer support platforms. • Experience in SaaS environments is a plus. • Familiarity with APIs and software. • Certifications or courses in Customer Success demonstrating commitment to continuous improvement (plus). • Skills in data analysis and metrics (plus). • Knowledge of marketing and sales (plus). • Experience with financial and tax products or solutions (plus).

🏖️ Benefits

• CLT employment contract (Brazilian formal employment model). • Flexible schedule with a 40-hour work week (core hours 09:00–17:00), allowing better work-life balance. • Remote work (home office) so you can work comfortably and productively. • Home office allowance to ensure you have the resources needed to perform your tasks remotely. • Professional development through our Corporate University, development tracks, career plan, Individual Development Plan (PDI), continuous training and constructive feedback. • Career investment including courses, certifications and support for your professional growth. • Flexible benefits card. • Co-participative health plan with Unimed or PAM options, with convenient payroll or flexible benefits card deductions. • Co-participative dental plan with Odontoprev coverage, offering accessible benefits for oral health care. • Amar.Elo program with weekly content on mental and emotional health to support your work-life balance. • Mental health support with accessible online therapy at exclusive rates. • High-quality equipment to ensure you have the best tools for high-quality performance. • Special birthday gift to celebrate your milestone with us! • Mixtra (benefits program and Gympass). • Happy hours, celebrations and recognition to promote team bonding and appreciation. • Award-winning management — work for a company recognized for its management practices, with awards such as Great Place to Work (GPTW), CMMI and FIA Employee Experience, for innovation and agility.