Customer Support Agent

🔥 15 hours ago

🗣️🇪🇸 Spanish Required

🗣️🇧🇷🇵🇹 Portuguese Required

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Logo of Telepatia AI

Telepatia AI

WebsiteLinkedIn

11 - 50 employees

Founded 2025

🏥 Healthcare

🤖 Artificial Intelligence

☁️ SaaS

🔥 Funding within the last year

💰 $9M Seed on 2025-11

Healthcare • Artificial Intelligence • SaaS

Telepatia is a Latin American healthcare AI company that provides clinical documentation and decision-support tools. Their platform listens to doctor-patient conversations and generates structured medical records in real time (IA Redatora / transcription & documentation). They offer an AI clinical copilot that provides evidence-based recommendations aligned to institutional protocols (IA Conselheira). They integrate with existing health systems to automate data flow (IA Integradora) and provide business intelligence/analytics from clinical activity (IA Business Intelligence). The product reduces physician administrative time, improves protocol adherence, enables interoperability across many systems, and emphasizes security and compliance (LGPD, HIPAA). The company targets hospitals, clinics, payors/operators and independent physicians across Latin America and is expanding in Brazil. Founded by Nicolas Abad; positioned as a medical AI platform with real-time transcription, decision support, integrations, and analytics.

📋 Description

• Be a customer champion: promptly address customer issues • Resolve customer challenges by working closely with the team

🎯 Requirements

• Fluent in English and Spanish, both spoken and written • At least 2 years of customer support experience • Strong problem-solving skills • Willingness to work hard and ensure customer satisfaction • Empathy • Sound judgment, attention to detail, and diligence

🏖️ Benefits

• Flexible working hours • Training and professional development

Apply Now

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