Solutions Partner Manager

🕒 March 21

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Tether.to

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2014

₿ Crypto

💳 Fintech

💸 Finance

Crypto • Fintech • Finance

Tether. to is a leading digital asset company that pioneers the use of stablecoins in the blockchain space. As the most widely adopted stablecoin, Tether tokens are designed to be pegged 1-to-1 with fiat currencies, offering a stable digital asset option for users. The platform facilitates these token transactions across multiple blockchains, enhancing cross-border transactions while maintaining transparency with daily records of total assets and reserves. Tether's initiatives include educational programs promoting digital asset usage, especially targeting regions like the Middle East, Turkey, and the Philippines. Tether thus positions itself as a disruptor in the traditional financial system by enabling a stable, efficient method of handling transactions in the digital currency world.

📋 Description

• Act as the primary relationship owner for all Solutions Partners. • Coordinate the assessment of partner capabilities, delivery maturity, and resources. • Ensure partners maintain sufficient certified consultants and technical capacity. • Conduct regular capability reviews and develop partner improvement plans as needed. • Lead the onboarding of new implementation partners, including due diligence and contract execution. • Coordinate partner training and certification programs. • Ensure adherence to implementation playbooks, best practices, and delivery frameworks. • Oversee partner-led implementations to ensure alignment with methodology, quality standards, and timelines. • Participate in project kick-offs, milestone reviews, and governance checkpoints. • Validate partner deliverables (e.g., configurations, integration setups, testing documentation). • Manage escalations and coordinate resolutions with internal Technical, Support, and Product teams. • Maintain visibility over the entire portfolio of partner-led projects. • Identify and flag cross-sell opportunities with other Tether products or with services offered by Tether portfolio companies, where relevant. • Track delivery risks, resourcing gaps, and escalations across the partner ecosystem. • Ensure Partners receive Technical support as required during their implementations. • Monitor KPIs such as project success rate, CSAT, and partner delivery quality. • Perform quarterly partner performance reviews. • Define corrective action plans or temporary delivery restrictions when required. • Manage re-certification cycles and partner tiering. • Work closely with Customer Success, Delivery, Support, Product, and Training teams. • Ensure smooth transitions between sales-to-delivery and delivery-to-support phases. • Provide feedback from partner projects to internal teams to improve product quality and implementation processes. • Manage partner renewal, re-certification, and (if necessary) offboarding. • Maintain partner records, capability matrices, and project performance logs.

🎯 Requirements

• 4–8 years in Partner Management, Delivery Management, Professional Services, or Project Governance roles. • Experience working with implementation partners, system integrators, or consulting firms. • Strong understanding of software/IT implementation processes (integration, configuration, change management, UAT, go-live). • Collaborate with world-class technical and business teams across multiple regions. • Experience in SaaS, fintech, AI, blockchain, digital content platforms, or enterprise open source software. • Previous work with partner-led delivery models or certification programs. • Knowledge of partner governance tools, PMO frameworks, and QA processes. • English is a must, any other language a plus.

🏖️ Benefits

• Competitive salary • Flexible working hours • Professional development opportunities • Work from anywhere in the world