Content Moderator - Seasonal Work

April 21

The Social Element

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We simplify social media, bring calm to the chaos, and build genuine human connections.

Social Media Engagement • Social Media Strategy • Social Media Insights • Social Media Content • Social Media Management

201 - 500

Description

• As a Content Moderator, your role will consist in keeping users’ experience safe, enjoyable, and inclusive at all times, so that players of all ages can feel comfortable and confident when using our client’s gaming platforms.  The role is crucial  in safeguarding the gaming online community, by making sure any harmful language and inappropriate content is reviewed and moderated at all times and escalated if necessary.   On your shift, you’ll be going over a set amount of reported content which is all centralised in our moderation tool. The content can range from comments, chats, strong graphic images, videos and audio files. Dependant on the number of content reports in the queue, you will be expected  to moderate a set number of reports per hour. Moderation guidelines are provided by the client and will be accessible throughout every shift as well as part of your training and onboarding . In addition to: Moderate in accordance with The Social Element and client-specific guidelines in a KPI driven environment. Keep up to date with notifications of any new changes in the guidelines or  our systems that may impact your work. Carry out moderation and training according to the times scheduled in the project schedule.  Resilient to review content that may be unexpected, sensitive, intense or challenging. Escalate user-generated content that falls within the official escalation processes (eg child safety, bomb threats). Inform Supervisors  and/ or project management team of any technical or other issues with tools or content and providing feedback on any client issues

Requirements

• Native level US English and understanding of the American culture and language • Background experience: any content moderation or online safety experience  is highly desirable or  any past work experience where attention to detail and accuracy was essential • A high level of resilience:  you may encounter unexpected, sensitive, intense or challenging content. This role involves potential exposure to sensitive or graphic content e.g harmful language, racial comments, child abuse, violent threats.   Tech Proficient: Have  confidence in using digital technology (google apps, communication tools, etc)  as you’ll be using a variety of online tools for moderation work, project notifications and updates, video communication, so it’s essential to have this in a remote working set up.  Eager to learn and receptive  to feedback:  your work will be QAd weekly to make sure you meet the set KPIs, but don’t worry! We’ll make sure you have all the tools and knowledge you need to succeed in the role.   Demonstrating commitment and reliability by respecting your assigned  shifts by being on time and focus on your work.

Benefits

• Being part of a globally distributed team and can work remotely • Agreed working schedule allowing you to easily pursue other interests and life projects • The opportunity to truly make an impact in the online community