Client Support Specialist

December 16, 2023

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Description

• Our client is a growing software-as-a-service (SAAS) healthcare company seeking a Client Support Specialist to join our Client Experience Team. • Our Support Team strives to provide world-class service and resolution to our clients' needs by tending to their requests promptly and providing resolutions with high quality and attention to detail. • In this highly visible role, you will be responsible for inbound/outbound support calls with both hospices and pharmacies. • You will work closely with valued clients and internal cross-functional teams across the organization. • You will be a key contributor in sustaining high client satisfaction, retention, and our reputation for excellence. • We are a people-obsessed company on a mission to radically change patient care by ending medication delays that cause needless suffering. • We provide software solutions that connect every member of the patient’s care team, including pharmacists.

Requirements

• Energetic, organized, and loves people • Proven success in troubleshooting and problem-solving via phone • Ability to build relationships with various personality types, remaining professional and calm when speaking with difficult or upset clients. • Self-driven and motivated with a desire to succeed and grow in a fast-paced, changing environment. • Excellent oral and written communication skills • Resourceful and well-organized to ensure meticulous follow-up. • Quick learner in software environments • Proficient with MS Office (e.g., Word, Excel, PowerPoint) • Ability to work 100% remote in quiet home office with reliable, high-speed Internet access. • Working Hours: Saturday-Wednesday (11am-8pm) Eastern Time. 1st month of training the schedule will be: Monday-Friday (9am-6pm) Eastern Time • Ability to work on-call shifts, when needed. • Pharmacy Technician license preferred but not required. • Ability to travel for internal company retreats (twice annually)

Benefits

• 100% Remote Environment • Medical, Dental, Vision, Accidental • Company paid: Short Term Disability, Long Term Disability, and Life Insurance • 401k Match after 1 year of tenure (4%) • 3 weeks of PTO • Closed for 12 Holiday’s