Customer Success Manager – Marketing Industry

🔥 0 minutes ago

💃 Latin America – Remote

💵 $2.2k - $3k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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HireBoost

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2021

🎯 Recruiter

🤝 B2B

👥 HR Tech

Recruitment • B2B • HR Tech

HireBoost is a recruitment platform that helps companies enhance their remote teams by hiring top talent in Latin America. By leveraging a network of highly qualified professionals, HireBoost enables businesses to save on operational costs and improves the hiring experience for both candidates and clients. The platform focuses on facilitating smooth collaboration and communication, ensuring that companies can connect with professionals who meet their technical and cultural needs while also providing a great candidate experience.

📋 Description

• Serve as a primary point of contact for assigned clients and maintain strong professional relationships • Communicate regularly with clients about goals, priorities, challenges, satisfaction, initiatives, deliverables, performance, and next steps • Ensure client expectations are understood and communicated to the internal team • Identify client concerns or risks before they become larger issues • Help clients understand marketing performance and translate results into clear next steps • Review client campaigns and marketing performance to identify trends, issues, and opportunities • Work with internal marketing specialists to evaluate campaign performance and recommend improvements • Coordinate projects and deliverables across internal marketing team members • Assign and follow up on tasks to ensure deadlines and commitments are met • Maintain visibility into project status, outstanding tasks, and upcoming priorities • Identify bottlenecks, missing information, and potential delays • Facilitate communication between clients and internal marketing specialists • Aggregate and organize client reporting across multiple marketing initiatives • Review KPIs and marketing metrics to understand client performance • Interpret reporting and identify insights, trends, and areas for improvement • Prepare and communicate performance updates for clients and internal stakeholders • Identify opportunities for additional services, increased marketing budgets, or expanded client engagements • Partner with leadership and marketing specialists on account-growth recommendations • Take ownership of client and project issues through resolution • Solve problems independently, prioritize competing requests, improve processes and client experience, and escalate issues when leadership involvement is needed

🎯 Requirements

• 3+ years of experience in Customer Success, Account Management, Client Services, Project Management, Digital Marketing, or a similar role • Previous experience working with clients in a professional or agency environment • Experience working with digital marketing campaigns and a strong understanding of marketing concepts and performance metrics • Strong written and verbal English communication skills • Excellent client relationship and interpersonal skills • Strong organizational and project management abilities • Ability to manage multiple clients, projects, priorities, and deadlines simultaneously • Comfortable working with reporting, data, and performance metrics • Demonstrated ability to work independently with limited supervision • Strong problem-solving and critical-thinking skills • Strong follow-through and accountability • Ability to coordinate effectively with multiple team members and departments • Confidence communicating with clients and internal marketing specialists • Proactive mindset with a strong sense of ownership • Ability to make reasonable decisions independently and take action without constant approval • Comfortable working in a fast-paced, remote environment where priorities may change • Experience with Google Workspace / Google Drive, Slack, CRM platforms, project management and task-tracking platforms, marketing reporting and analytics platforms, Google Analytics, Google Ads, Meta Ads Manager, SEO tools, and ChatGPT or other AI productivity tools • Experience with additional digital marketing platforms and reporting tools is a plus

🏖️ Benefits

• Opportunity to grow with a fast-growing company and take on increasing responsibility over time • Fully remote position (LATAM) • Opportunity to increase salary based on performance