Digital Marketing Business Onboarding Specialist

February 1

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JUICE

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JUICE is an industry leader in results-driven growth strategy development, social advertising, search engine marketing, organic search ranking, and lead generation$1. .$1

11 - 50

Description

JUICE is looking for an experienced, detail-oriented, and proactive Digital Marketing Business Onboarding Specialist to join their growing team. As a Digital Marketing Business Onboarding Specialist at JUICE, you will set up new clients for immediate success by incorporating information gathered during the pitch process into a smooth onboarding process across JUICE services. You will also act as a liaison between the Business Development and Marketing teams and be the first face that the client interacts with following a signed contract. While your primary focus in this role will be onboarding new business, you will also assist the Business Development team in a variety of capacities to close new clients and upsell JUICE services when you are not onboarding new clients.

Requirements

• Exemplify the JUICE values as a team member • Serve as the first face of the delivery team when onboarding new business, ensuring that the new client has an excellent first experience of JUICE by bringing positive energy and technical expertise to onboarding calls • Responsible for setting up the strategist and pods up for success once the client is transitioned from the onboarding process to the delivery team • Outline and segment business and digital goals for the client and how JUICE can best help achieve these goals through JUICE’s service offerings • Adhere while looking for ways to improve the current onboarding process • Have a clear understanding of all of JUICE’s service offerings • Potentially help upsell new business when necessary • Be the liaison for a seamless transition from the Sales Team to the delivery team • Own NPS score surveys for clients within the pilot • Help setup introduction meetings (1.5 months into Pilot) with client POCs and V.P. of Client Success • Log all client KPIs and take thorough notes within the onboarding document during the onboarding call • Partner with the marketing team POCs (Strategists) to create recommendations on how we can best help the client and make sure they reach their deadlines based on needs. • Assist in the creation of new client case studies • Help celebrate wins internally for client POCs and PODs that assisted in getting clients past Pilot phase • Lead the process of creating a clear feedback loop & process on how we are doing with onboarding, post onboarding (to Pilot phase) • Well-versed in logistics and digital tracking. • Fundamental understanding of digital advertising best practices. • Experienced in proper analysis of website structure and surface recommendations to the brand. • NEED to be personable. This is the first taste that the client will have to our marketing team. • Utilize soft skills over phone calls, excellent written skills, and proficiency in organization. • Proven ability to be proactive and solve problems. • Ability to listen, take detailed notes, and upsell services. • Excellent understanding of digital marketing. • Proficient understanding of Facebook pixel setup and QA in addition to Google conversion tracking best practices. • Proficient in digital tactics that work for eCommerce clients across paid advertising solutions. • Proven ability to effectively communicate cross-functionally with other teams. • Proven ability to be proactive and solve problems. • Ability to quickly build rapport with contacts at all levels in an organization. • Ability to learn quickly and operate in a fast-paced environment. • Ability to upsell JUICE services based on client needs. • Strong time management and organizational skills. • Be able to meet deadlines and act in the best interest of the client • 10AM-6PM office hours • Account Executive Business Development · Multiple locations · Fully Remote

Benefits

• Competitive salary and equity, based on experience level • Matching 401k plan • Bonus structure • Happy and motivated team • Health benefits • Remote work • Unlimited Paid Time Off • Retirement fund • Company Retreats • JUICE Swag • Lunch & Learns • Monthly Team Nights