Customer Success Manager (SaaS/Healthcare IT/EHR)

January 27

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Raintree Systems

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The Most Powerful, Flexible EMR For Therapy and Rehab

Medical Record and Billing • Pediatric Therapy • Physical Therapy • Billing Services • Revenue Cycle

201 - 500

Description

• Build and maintain strong relationships within assigned accounts, serve as their primary point of contact. • Achieve a consultative value based Trusted Advisor relationship by maintaining complete command and control of all of the clients’ key initiatives and areas of concern. • Directly responsible for managing client concerns to resolution by working with any needed parties in Raintree. • Work closely with other Raintree teams to ensure a consistently positive client experience by providing oversight and management for client complaints and concerns and seek to improve the client experience. • Ensure that the product roadmap benefits from as much of the voice of the client as possible, especially as it pertains to delivering world-class implementation capabilities. • Work with the management team as needed to ensure appropriate visibility/prioritization of client concerns so that resolution can be achieved. • Ensure the successful design, implementation, and management of QBRs for Enterprise Clients. • Collaborate with the sales and marketing team on account strategy and identify opportunities to upsell services and products. • Drive sales efforts by conducting presentations. • Conceptualize, champion and lead department and company initiatives around improving processes and strategy that ultimately serve greater client retention. • Assist external departmental personnel in strategically critical issues as the need arises.

Requirements

• Bachelor's degree in Business Administration, Management or Accounting with a technology-related minor is desired. • 4+ years related experience, including: - Software implementation and/or consulting services - Managing client engagements that involve both large and enterprise scale SaaS clients - Managing key client relationships for enterprise scale SaaS clients with complex requirements - Working with third party technology partners on collaborative implementation plans - Implementation and/or Consulting leadership experience within the healthcare vertical • Knowledge of Electronic Medical Record, Patient Engagement, Medical Billing, and Business Information & Analytics systems. • Ability to think outside of the box. • Able to assess the biggest problems and prioritize to impact the most clients in a positive way. • Ability to communicate clearly and directly while staying organized. • Must be able to truly understand the client’s pain and come up with the best solutions. • Must be a driven self-starter with ability to work independently in a fully remote position.

Benefits

• Remote Work/Work From Home • Paid Time Off/11 Paid Holidays/Year-End Holiday Break • Health, Dental, Vision, HSA/FSA • 401K with Company Match • Disability & Life Insurance • Employee Assistance Program • Paid Parental Leave