Application Admin, Sales & Partnerships – Salesforce

🔥 13 hours ago

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Thumbtack

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏪 Marketplace

☁️ SaaS

💰 $75M Debt Financing - Thumbtack on 2024-07

Marketplace • SaaS

Thumbtack is an online marketplace that connects homeowners with local service professionals for home maintenance, repairs, remodeling, and other home projects. The platform lets customers describe projects in their own words, browse local pros across many trades (e. g. , cleaners, handymen, plumbers, electricians, painters, HVAC, contractors, landscapers), view reviews and cost estimates, message pros without sharing contact details until messaging, and offers a guarantee up to $2,500 if a job isn't done as agreed. Thumbtack provides consumer-facing apps and a separate pro-focused experience with resources, community, and tools for professionals to manage leads and reviews. It covers every county in the U. S. and emphasizes project guides, cost guides, and home maintenance plans.

📋 Description

• Lead the development, deployment, and management of AI agents and automated workflows across the internal tech stack to support go-to-market teams • Optimize cross-platform processes related to lead management, forecasting, and partner enablement, leveraging tools like Salesforce, Genesys, and middleware • Administer and support a broad tech stack including Salesforce, Pardot, Workato, Ironclad, and various conversational AI platforms • Collaborate with Product and Engineering to design robust integrations and backend systems that power a unified employee experience • Design and launch MVPs for new AI-driven tools and automation experiments in a fast-paced environment • Drive best practices for data governance and documentation across all managed platforms, ensuring scalability and reliability

🎯 Requirements

• 3–5 years of experience in cross-tool administration or platform operations, with a strong focus on building automated workflows • Proven experience developing or managing AI agents, bots, or advanced LLM-based integrations within a business context • A deep engineering and platform mindset, with proficiency in APIs, webhooks, and middleware tools (e.g., Workato) • Experience administering Salesforce as part of a broader ecosystem; Salesforce certification is a plus but not the primary focus • Ability to translate complex business requirements into scalable technical solutions across multiple platforms • Strong communication skills to bridge the gap between technical engineering teams and non-technical stakeholders • Demonstrated curiosity and a hands-on approach to AI, with a track record of proactively identifying opportunities to integrate AI tools into workflows to solve business problems, rather than just waiting for direction.

🏖️ Benefits

• Thumbtack embraces diversity and is an equal opportunity workplace • Reasonable accommodations for individuals with disabilities • Professional development opportunities