Customer Service Agent – Retention

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Tmkt Poa

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📋 Description

• Provide customer service focused on retention and relationship building • Identify each customer's needs and offer personalized solutions • Deliver a positive experience throughout the entire interaction • Clarify questions and provide guidance on available products and services • Highlight the benefits best suited to each customer's profile • Ensure consultative, empathetic, and high-quality service • Use an automated call system that routes the interaction when the customer answers

🎯 Requirements

• Strong communication skills and ease of expression • Proactive, committed, and results-oriented profile, focused on service quality • High school diploma or equivalent • No prior experience required • Comprehensive training provided • Availability to work remotely (home office) or on-site

🏖️ Benefits

• Fixed salary + performance-based variable compensation • Comprehensive training and ongoing support for your development • Collaborative, dynamic environment with real opportunities for professional growth • Career plan with potential for internal advancement after 6 months, subject to performance and vacancy availability • Continuous development and training to accelerate your professional growth • Meal allowance • Transportation allowance • Dental coverage • Profit sharing • Health insurance • Childcare assistance • Commissions