Food for every taste. Tech for every meal.
Food • Hardware • Home • Internet of Things • Cooking
201 - 500
💰 Series C on 2022-08
April 17
Food for every taste. Tech for every meal.
Food • Hardware • Home • Internet of Things • Cooking
201 - 500
💰 Series C on 2022-08
• Meet daily, weekly, and monthly KPIs (key performance indicators) • Monitor and respond to escalated inquiries • Develop expert-level knowledge of Tovala and support processes • Use ticket data analysis to identify opportunities for product improvements • Identify urgent trends and communicate to Support Leadership • Use the appropriate macros and shortcuts to respond to customer inquiries, be prepared to craft responses from scratch when necessary • Help monitor daily workflows to take necessary action to meet service levels • Responsible for creating a positive environment and demonstrating the Tovala values while collaborating with team members • Continuous improvement mindset and comfortable with constantly changing environment • Maintaining high customer satisfaction • Have fun! We want our customers to feel like they are truly a part of the Tovala family. A family that supports, solves problems, educates, and celebrates together while sharing the goodness of eating better
• At least 1-3 years of customer service experience (preferred) • Knowledge of customer service operational best practices • Experience troubleshooting IT device issues is a plus • Experience with Zendesk or similar support tools (preferred) • Physical demands: sitting, vision for machine or computer operations • You are available to work extended business hours and weekend shifts
• 11 paid holidays • Generous Accrued Time Off • Generous paid sick time • Annual day of service
Apply NowApril 17
51 - 200
🇺🇸 United States – Remote
💰 $80M Series C on 2021-11
⏰ Full Time
🟡 Mid-level
🟠 Senior
💝 Customer Support
🗽 H1B Visa Sponsor
April 12
51 - 200
🇺🇸 United States – Remote
💰 Private Equity Round on 2020-05
⏰ Full Time
🟡 Mid-level
🟠 Senior
💝 Customer Support