Analista de Soporte TI Trilingüe – PT/EN/ES

🕒 July 7

🇨🇴 Colombia – Remote

💵 $3.5M - $4M / month

⏰ Full Time

🟢 Junior

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TP

WebsiteLinkedInAll Job Openings

10,000+ employees

🤝 B2B

💼 Consulting

💰 $514.9M Post IPO debt on 2025-02

B2B • Consulting

TP is TP Group, previously known as Teleperformance, which has been a leader in the digital business services market for nearly 47 years. With a focus on adapting to changes in the AI era, TP offers a range of services including sales, outsourcing, BPO, customer experience, digital solutions, technical support, and analytics solutions. The company emphasizes an omnichannel approach and is committed to providing modern, empathetic services to meet the needs of its clients.

📋 Description

• Supervisar y asegurar el procesamiento eficiente de incidentes críticos. • Asistir en llamadas y comunicaciones con clientes internos y externos. • Liderar y controlar bridges internos para resolver incidentes de severidad 1 y 2. • Gestionar escalamientos y administrar Service Desk. • Crear y actualizar documentación, reportes y métricas clave. • Identificar oportunidades de mejora y optimización en los equipos IT.

🎯 Requirements

• Formación Académica: Bachiller, Técnico, Tecnólogo o profesional en IT o áreas afines. • Experiencia: Mínimo 6 meses en servicio al cliente. • Deseable 6 meses de experiencia como Incident Response, Incident Management, Situation Management o soporte remoto. • Conocimientos técnicos: Avanzados en Microsoft Office y procesos BPO. • Idiomas requeridos: Portugués B2+ y Inglés B2+ (Obligatorio) • Disponibilidad a horarios rotativos.

🏖️ Benefits

• Contrato a término indefinido • Modalidad Teletrabajo • Salario competitivo • Oportunidades de crecimiento en un ambiente global