Customer Experience Lead (he/she/they)

May 7

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Trafilea Tech E-commerce Group

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Life-Changing Brands

eCommerce • technology • retail • marketing • apparel

201 - 500

Description

• Representing customer interests in all business decisions by emphasizing the importance of customer feedback and insights (Voice of the Customers) • Monitor and analyze critical KPIs • Assess customer satisfaction with products • Handle back-office team that execute all the changes, cancellation, refund, replacement requests, etc.

Requirements

• Expertise in Data Analysis • Experience in handling NPS, Detractors, Refund and Return rate • Process Management • Leading people would be an advantage • Customer-Centric Mindset • Attention to Detail • Project Management • Strategic Thinking: Customer Journey Mapping • Leadership and Influencing Decision Making

Benefits

• Collaborate with world-class talents in a data-driven, dynamic, energetic work environment • Opportunity to grow and develop both professionally and personally • Safe space to be who you truly are, with a commitment to diversity, equity, and inclusion • Openness to new ideas and initiatives • Great benefits package including remote work, 15 working days of paid holidays, Learning subsidy, and more!