Customer Success Analyst

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🕒 May 19

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Transfeera

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

💳 Fintech

🔌 API

🤝 B2B

Fintech • API • B2B

Transfeera is a Brazilian payment institution and technology platform that provides payments and receivables solutions for businesses, combining a web platform and developer-friendly APIs. It supports Pix (including Pix automático and QR code), boleto (with QR code), card payments, payment links, bulk payments, split payments, multi-accounts and subaccounts, bank-account validation, and compliance/monitoring features; it is authorized by the Central Bank and emphasizes security (ISO certifications), SLA availability, and integrations for finance teams and developers.

📋 Description

• Monitor daily key operational metrics such as volume, number of transactions, platform engagement, churn risk, and transacted volume, ensuring an up-to-date view of account health. • Proactively address bottlenecks and identify expansion opportunities, anticipating customers' needs. • Provide a close, personalized experience and understand the different business models of our sellers in a dynamic, competitive market, effectively reinforcing our value proposition. • Maintain ongoing, strategic communication with customers, presenting new products and features and promoting best business practices. • Act as a consultative partner when communicating commercial agreements, integration adjustments, and regulatory changes, using each interaction to strengthen the relationship and build greater trust and partnership with the client.

🎯 Requirements

• Previous experience in Customer Success. • Bachelor's degree (in progress or completed). • Analytical profile with the ability to interpret data and metrics. • Strong organizational skills and ability to manage a high-volume customer portfolio. • Excellent written and verbal communication skills. • Familiarity with data and governance tools (HubSpot, Metabase, Excel). • Nice to have: • Experience with technology companies, fintechs, payments, or SaaS. • Basic knowledge of integrations or a product mindset. • English or Spanish for communication with offices located in other countries.

🏖️ Benefits

• CAJU flex card (meal or food): BRL 40.00 per working day. • Bradesco Top National health plan (ward coverage) with no co-payment and no payroll deduction for the employee. • Bradesco dental plan with no payroll deduction for the employee. • One-time BRL 500 allowance deposited in the first month to support purchase of a workstation item (e.g., chair, desk). • Zenklub access for sessions with psychologists, psychoanalysts, therapists, coaches, and nutritionists — two monthly sessions subsidized by the company. • Personal life insurance with no payroll deduction. • Gympass. • Home office allowance: BRL 100.00. • Birthday day off. • WOBA – partner network that lets you work once a week from a different workspace. Over 1,600 workspaces in 240 cities. • Education and development subsidy: • Up to 50% of tuition for postgraduate, graduate, or vocational courses aligned with your career, with a reimbursement cap of BRL 350.00. • Up to 70% of language course tuition, with a reimbursement cap of BRL 250.00. • Childcare allowance: Eligible for parents with children up to 6 years old, regularly enrolled in private school or daycare, amount BRL 500.00 per month.