Customer Success Engineer (Remote, Full-time)

March 19

Transifex

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The localization platform that moves as fast as you do

Localization Platform • Translation • SaaS • Crowdsourcing

51 - 200

💰 Debt Financing on 2022-05

Description

• This role goes way beyond responding to and escalating technical tickets. As a customer support Engineer at Transifex, you will be an ambassador of our customer support culture. We’re looking for an avid technical problem-solver who strives to maintain excellent service standards and high levels of customer satisfaction, going above and beyond the customer’s expectation. In this role, you will be the key enabler in our continuous effort to customer retention and loyalty. • Acting as a communication bridge between our customers and product, your empathy and communication skills will play a pivotal role in helping Product, Engineering and Sales teams to gain valuable customer insights and timely feedback. Up for the challenge?

Requirements

• Prior experience in technical support roles • Self-starter, good at identifying roadblocks and raising difficult issues • Ability to convey complex technical information to non-technical people • Strong collaboration skills and a real passion for problem solving • Detail oriented and looking at all the possible ways in which the customer may be affected by an issue. • Ability to shift working hours later in the day (start later, finish later) when needed to work closer with our US team and interact with some of our best customers based in the USA. • A strong sense of empathy — you are attuned to hear the question behind a question • Excellent problem solving and troubleshooting skills — you might not know all the answers but you know how to find and communicate the solution • Knowledge of and experience with measuring and improving customer satisfaction and loyalty is a plus • Familiarity with ticketing systems • Previous experience with the creation of online help resources is a plus • Technical aptitude and the ability to pick up new technologies quickly • Understanding of HTML and Python languages is a huge plus • Knowledge of SQL queries is also a plus • Comfort in a fast-paced, entrepreneurial, start-up environment

Benefits

• Fully Remote & Flexible Work Environment • Paid Time Off & Holidays • Paid Sabbatical Leave and other types of leave • Learning Opportunities • Top notch equipment of your choice • Equipment allowance to set up your home office • Monthly remote-work stipend • Company Fun Events • Calm Meditation App Subscription • Yoga sessions • Amazing culture and close-knit team