Bilingual Consumer Administrator II

🔥 13 hours ago

🇿🇦 South Africa – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🖥️ Administration

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TransUnion

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1968

💼 Consulting

📣 Marketing

📦 Logistics

💰 Post-IPO Debt on 2018-04

Consulting • Marketing • Logistics

TransUnion is a global credit information and insights company based in the United States. It offers a range of products and services related to credit monitoring, identity theft protection, and credit report management, including free annual credit reports, fraud alerts, and credit freezing services. TransUnion uses the VantageScore® 3. 0 model to provide credit scores, although lenders may use different models to assess creditworthiness. It provides powerful tools for consumers to manage and understand their credit health, such as credit monitoring with alerts and ID theft insurance. TransUnion serves various industries, including financial services, automotive, and media, and is committed to financial inclusion, data security, and consumer privacy. It also provides business solutions for credit portfolio management, customer acquisition, debt recovery, and fraud prevention.

📋 Description

• Manage consumers’ interactions, including calls, emails, and other tasks assigned by the Team Manager • Accurately capture consumer details and data relevant to call/service interactions • Resolve consumer queries using appropriate tone and language within company policies and procedures • Take follow-up action and provide feedback where immediate resolution is not possible • Provide exceptional customer experiences by anticipating needs and proactively resolving issues • Use available resource tools to support consumers • Maintain current product, system, process, and policy knowledge • Ensure oral and written communications, including emails, demonstrate a knowledgeable and professional tone • Educate consumers on TransUnion Canada Credit Bureau products, processes, and applicable regulatory information where applicable • Meet individual targets and departmental service-level agreements, including schedule adherence, quality assurance, average handling/turnaround time, and productivity requirements • Adhere to company and departmental policies, procedures, and compliance requirements

🎯 Requirements

• Matric (Grade 12 Matric/A’ Levels/ High school certificate) or equivalent is required • Preferable to have at least 2 years of working experience in Customer Service, (Inbound and Outbound) • Excellent French spoken and written communication skills, with a good command of English • Excellent customer service skills, including strong listening skills and ability to deal with irate consumers regularly • Ability to work remotely and independently • Strong sense of duty • Excellent interpersonal skills and ability to work in a team • Highly computer literate • May be based anywhere in South Africa with fibre connectivity; working outside of South Africa is not permitted • Minimum 100/100 Mbps fibre line required and installed or upgraded by day one of employment • Certain roles may require a clear credit record

🏖️ Benefits

• Remote work / permanent work-from-home flexibility • Wellbeing support for you and your family • Competitive rewards • Comprehensive benefits • Meaningful career development • Access to global exposure • Accredited learning • Fibre-ready home environment support for confidential and comfortable day-to-day work