Customer Engagement Consultant

🔥 16 hours ago

🇿🇦 South Africa – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TransUnion

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1968

💼 Consulting

📣 Marketing

📦 Logistics

💰 Post-IPO Debt on 2018-04

Consulting • Marketing • Logistics

TransUnion is a global credit information and insights company based in the United States. It offers a range of products and services related to credit monitoring, identity theft protection, and credit report management, including free annual credit reports, fraud alerts, and credit freezing services. TransUnion uses the VantageScore® 3. 0 model to provide credit scores, although lenders may use different models to assess creditworthiness. It provides powerful tools for consumers to manage and understand their credit health, such as credit monitoring with alerts and ID theft insurance. TransUnion serves various industries, including financial services, automotive, and media, and is committed to financial inclusion, data security, and consumer privacy. It also provides business solutions for credit portfolio management, customer acquisition, debt recovery, and fraud prevention.

📋 Description

• Own end-to-end delivery of batch data solutions, from customer engagement and requirements gathering through configuration, validation, and fulfillment • Build trusted relationships with high-value customers as a strategic advisor • Collaborate with sales, product, and technology teams to define, configure, and deliver solutions • Manage diverse solution delivery projects, priorities, timelines, and stakeholder expectations • Guide customers through platform transitions and evolving capabilities • Translate complex requirements, advise on compliance risks, and support internal and external stakeholders as a subject matter expert • Identify process gaps, lead internal initiatives, and contribute to operational efficiency and innovation • Handle escalations and resolve issues while maintaining customer confidence and protecting TransUnion’s reputation • Operate within governance and compliance frameworks and ensure regulatory and internal standards are met

🎯 Requirements

• Bachelor’s degree or equivalent experience, ideally in Financial Services, Data Analytics, Business Analysis, or a related field • 5+ years’ experience in solution delivery, data or business analysis, product management, or software development—preferably in a regulated or compliance-heavy industry • Proven ability to design, deliver, and validate data-driven solutions that meet complex business needs • Experience interpreting large datasets and translating insights into actionable recommendations • Experience translating business requirements into executable configurations and collaborating effectively with technical teams • Experience communicating technical concepts to expert and non-technical audiences • Experience managing multiple priorities and projects independently in a fast-paced, evolving environment • Fibre-ready home environment supporting confidential and comfortable day-to-day work • Must be based in South Africa; working outside South Africa is not permitted • Minimum 100/100 Mbps fibre line installed or upgraded by day one of employment • Clear credit record may be required for certain roles

🏖️ Benefits

• Flexible time off • Workplace flexibility • Tuition reimbursement • Conferences and seminars • Permanent work-from-home flexibility • Wellbeing support for you and your family • Competitive rewards • Comprehensive benefits • Meaningful career development • Access to global exposure • Accredited learning