Strategic Customer Success Manager

Job not on LinkedIn

🔥 0 minutes ago

🇿🇦 South Africa – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Silverfort

WebsiteLinkedInAll Job Openings

201 - 500 employees

🔒 Cybersecurity

🤝 B2B

Cybersecurity • B2B

Silverfort is the Unified Identity Protection company that pioneered the first and only platform for modern identity security across all environments. By integrating different segments of the enterprise identity infrastructure, Silverfort offers a vendor-agnostic approach to cybersecurity that simplifies identity protection. The platform secures not only conventional resources but also legacy systems and non-human identities, positioning Silverfort as a leader in the Zero Trust approach to cybersecurity. The company is recognized as a Top Tier Microsoft partner and has earned accolades like Microsoft's Zero Trust Champion of the Year, serving a clientele that includes many Fortune 50 companies.

📋 Description

• Lead technical engagements with strategic enterprise customers to solve complex challenges and drive successful outcomes • Build trusted relationships with stakeholders to understand business and operational needs and align solutions accordingly • Develop and execute customer success plans that map requirements to measurable value and long-term growth • Monitor and report on customer KPIs to ensure achievement of critical success metrics • Own adoption and renewal targets for assigned accounts and drive Customer Success programs to meet business goals • Manage escalations effectively by providing clear guidance and coordinating internal resources to resolve issues • Collaborate cross-functionally with internal teams to deliver seamless customer experiences and value realization • Maintain strong organizational discipline to manage multiple projects and priorities efficiently

🎯 Requirements

• 6+ years of Customer Success experience, preferably in the identity or security space • Experience in technically managing large enterprise accounts • Proven knowledge in Networking and Information Security • Cyber Security background is an advantage • Familiarity with Linux and Windows (AD, Domain Controllers) • Cloud Technologies knowledge is an advantage • B.Sc. in Computer Science or equivalent is an advantage • Team player, motivated, communicative person • Willingness to travel up to 25% of the time

🏖️ Benefits

• Willingness to travel up to 25% of the time