Customer Success Manager, Implementation

Job not on LinkedIn

🔥 13 hours ago

🌐 South Africa, Philippines, +2 more countries – Remote

🇿🇦 South Africa – Remote 🇵🇭 Philippines – Remote 🇦🇷 Argentina – Remote 🇸🇻 El Salvador – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Hire Overseas

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2023

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Hire Overseas is a recruitment agency that specializes in connecting businesses with top-tier overseas talent. By focusing on a range of roles from technical and design fields to marketing and administrative support, Hire Overseas aims to streamline operations and boost productivity for its clients while offering significant cost savings. The company prioritizes quality by accepting less than 1% of global hires, ensuring that only exceptional candidates are placed in various remote positions.

📋 Description

• Own the full implementation process for customers on the top-tier onboarding package • Manage accurate and complete data migration from clients’ existing systems into the platform • Configure platform automations and workflows to match each client’s operational setup • Ensure the platform is fully set up and validated before handoff • Program manage migration from kickoff through go-live • Keep clients on track and informed throughout implementation • Train client technicians and field crews on day-to-day platform use • Coordinate timelines, action items, and dependencies across client teams and internal resources • Flag and resolve risks or blockers before they delay implementation • Conduct business process discovery covering quoting, contracts, invoicing, scheduling, and crew dispatch • Map existing workflows to the platform and configure them accordingly • Identify gaps or customization needs and coordinate with the product team • Document client configurations and implementation decisions • Serve as primary client contact through implementation and early adoption • Monitor client usage and proactively address operational issues • Gather feedback and surface product improvement opportunities

🎯 Requirements

• Proven experience in SaaS implementation, customer success management, or professional services delivery • Strong understanding of field service business operations including quoting, contracts, invoicing, scheduling, and crew dispatch • Background in or significant exposure to field service, dispatch-based, or trade service industries such as pool maintenance, lawn care, landscaping, aquatic management, or similar • Excellent project management and program management skills • Strong verbal and written English communication skills • Organized and detail-oriented with strong follow-through • Self-directed and reliable in a fully remote environment • Prior experience working inside a field service company or managing dispatch operations is nice to have • Experience managing data migrations from legacy systems into new SaaS platforms is nice to have • Background in software implementation or professional services for small and medium-sized businesses is nice to have • Familiarity with CRM, project management, or customer success tools is nice to have • Availability during US business hours is required • Updated resume required • 1 to 2 minute Loom video introducing yourself and describing relevant experience and a complex client onboarding is required; only candidates who submit one proceed

🏖️ Benefits

• Compensation paid in USD • Paid bi-monthly on the 15th and 30th • Paid Time Off according to company policy • Holidays observed according to company guidelines • 100% remote setup • Full-time basis with dedicated hours for team alignment and quality delivery