Technical Support Representative

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🕒 April 1

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Treant

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

⚕️ Healthcare Insurance

🏥 Healthcare

🧘 Wellness

Healthcare Insurance • Healthcare • Wellness

Treant is a healthcare organization that provides comprehensive medical services across various stages of life, from prenatal care to end-of-life support. Operating 21 locations in Drenthe and Southeast Groningen, Treant focuses on patient-centered care, offering treatments, nursing, and rehabilitation services alongside specialized elderly care facilities. Their mission is to deliver care from the heart, ensuring accessible healthcare tailored to community needs.

📋 Description

• Respond to customer inquiries via phone, chat, and email in a timely and professional manner • Provide basic technical support for software, user access, and general system navigation • Create, update, and resolve support tickets using the ticketing system • Escalate complex issues to appropriate internal teams when necessary • Document customer interactions and troubleshooting steps accurately • Follow standard operating procedures and contribute to knowledge base updates

🎯 Requirements

• General knowledge of PCs and software applications • Excel knowledge • Java knowledge is a plus • HTML knowledge is a plus • Prior experience in a technical support or customer service role preferred • Familiarity with ticketing systems such as Zendesk or Freshdesk is an asset • Knowledge of FileZilla and FTP clients is a plus • Strong written and verbal communication skills • Automotive background is an asset but not required • Ability to work independently and troubleshoot effectively

🏖️ Benefits

• Opportunities for growth and advancement • Competitive compensation package, including Maxicare HMO • Training on our internal platform • Supportive and collaborative environment