Technical Support Engineer I

Job not on LinkedIn

🔥 15 hours ago

🌐 Mexico, Costa Rica, +1 more countries – Remote

🇲🇽 Mexico – Remote 🇨🇷 Costa Rica – Remote 🇩🇴 Dominican Republic – Remote

💵 $35k - $43k / year

⏰ Full Time

🟢 Junior

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TrueML

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🏥 Healthcare

📣 Marketing

Consulting • Healthcare • Marketing

TrueML is a leading company in the fintech sector, known for its innovative solutions that prioritize customer experience in the financial services industry. The company, along with its family of companies like TrueAccord, focuses on developing intelligent, digital-first communication platforms and products that revolutionize the consumer experience in financial health management. TrueML leverages the expertise of a dynamic team of data scientists, financial services experts, and customer experience specialists to create technology that addresses roadblocks to consumers' financial well-being, ensuring inclusivity and accessibility in financial systems. Founded in 2013 by Ohad Samet, TrueML continues to disrupt traditional financial services by making them more consumer-friendly and effective.

📋 Description

• Investigate platform, workflow, and client-reported technical issues. • Develop familiarity with AWS services and use AWS tooling during investigations and troubleshooting. • Use logs, monitoring tools, and system data to identify potential causes of failures. • Perform API troubleshooting using tools such as Postman. • Validate JSON payloads and use browser developer tools to investigate client-side behavior. • Perform basic SQL queries to validate data and support investigations. • Reproduce issues and document findings before escalating to Engineering. • Own assigned tickets from initial investigation through resolution or appropriate escalation. • Maintain documentation of troubleshooting, findings, blockers, and next steps. • Communicate progress, blockers, risks, and next steps to teammates and stakeholders. • Support Jira triage and other operational responsibilities of the Platform Enablement Team. • Follow escalation, handoff, and documentation processes. • Collaborate with Platform Enablement engineers on complex issues. • Prepare actionable escalations and provide Engineering with logs, reproduction steps, investigation results, and business context. • Participate in troubleshooting sessions, stand-ups, and technical discussions. • Contribute to internal documentation and troubleshooting guides. • Use approved AI tools for log analysis, technical research, documentation, and investigation.

🎯 Requirements

• 1–2 years of relevant experience in technical support engineering, platform operations, software engineering, or a related technical role. • Foundational understanding of software development and troubleshooting concepts. • Familiarity with APIs, JSON, HTTP requests, and browser developer tools. • Basic understanding of SQL or database concepts. • Ability to analyze technical information and communicate findings clearly. • Strong problem-solving skills and willingness to learn unfamiliar systems. • Ability to manage assigned work and follow through on commitments. • Effective written and verbal communication skills. • Experience with observability or monitoring platforms such as Datadog or Observe preferred. • Experience using Postman, cURL, or similar API troubleshooting tools preferred. • Exposure to SQL and relational databases preferred. • Familiarity with a programming or scripting language preferred. • Experience working with Jira, Confluence, or similar tools preferred. • Familiarity with GenAI tools such as GitHub Copilot, Gemini, or Claude preferred.

🏖️ Benefits

• Unlimited PTO • Medical benefit contributions in congruence with local laws and type of employment agreement