Trust Lab provides cutting-edge software and metrics to the world's largest social media platforms, online marketplaces and apps to enable them to protect their users against misinformation, hate speech, identity fraud, and other harmful content. 


Our customers are large enterprises with complex Trust & Safety needs and small companies building out their internal policies and teams. 


With a founding team with over 40 years of collective Trust & Safety experience at companies like Google, YouTube, Reddit and TikTok, Trust Lab is the trusted third-party solution for detecting and mitigating critical safety threats on the internet. 

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**Read more about our vision for the internet here: 
https://www.trustlab.com/post/the-big-problem-that-big-tech-cannot-solve

**Join us if you or someone you know is interested in developing the next game-changing Trust & Safety technology: 
https://www.trustlab.com/careers

**Reach out if you or your company is experiencing challenges with Trust & Safety: 
https://www.trustlab.com/contact

Trust Lab

Frontend Engineer

• Trust Lab is a fast-growing, VC-backed startup
• Sr. Full-Stack Engineer who can help build out DSA compliance product
• Opportunity to work directly with ex-senior leaders from Google, YouTube, TikTok, and Reddit
• Build and commercialize cutting-edge technologies
• Expect rapid growth and mentorship opportunities
• Meaningful work and a fun work environment
• Design, develop, and maintain modern, interactive user interfaces using React
• Implement server-side code to handle business logic and interact with databases
• Design and implement RESTful APIs for seamless communication between Frontend and Backend systems
• Write clean, efficient, well-tested and organized code

Full Stack Software Engineer with Frontend Focus

Backend Engineer

• Design, develop, and maintain robust backend services that process internal and customer data.
• Collaborate closely with cross-functional teams to gather and understand business requirements and provide innovative technical solutions.
• Ensure the performance, security, and scalability of our systems, implementing best practices for optimization.
• Deliver well-structured, maintainable code and actively participate in code reviews to maintain code quality and consistency.
• Continuously monitor, troubleshoot, and optimize existing systems to enhance overall performance.

Backend Software Engineer

Sales

• At Trust Lab, our Business Development Representatives are pivotal to our company’s success, playing a critical role in our sales and marketing efforts. You will be a key member of our fast-growing and high-performing sales team and will be our boots-on-the-ground solution to building personal relationships and making our prospective customers successful. Specifically, you will leverage your past cold calling and/or lead generation experience to communicate with potential clients via phone, emails, and LinkedIn to develop an interest in Trust Lab’s software. This is a fantastic opportunity for individuals who are driven, tech-savvy, and eager to advance their careers in sales.
• Initiate relationships and develop rapport with prospects by anticipating needs and understanding unique customer environment
• Effectively articulate the Trust Lab value proposition by phone and e-mail
• Deliver consistently against quota, despite imperfect systems and processes
• Maintain clean records in Salesforce
• Proactively provide focused feedback on every aspect of the business including sales tools, prospect intelligence, and results from marketing campaigns
• Work closely with the sales and marketing teams to continuously improve demand-generation processes and best practices
• Contribute to our team-oriented culture and bring a positive attitude and enthusiasm to work each day
• Make 40+ dials and send 40+ emails per day to engage with decision-makers
• Stay up-to-date with Trust Lab's products and the evolving industry
• Leverage LinkedIn, gifting platform and intent data to drive success with a multi-channel approach

Business Development Representative | US Remote

Machine Learning Engineer

• Extract features from content (text, images, videos)
• Build classification models to identify unsafe online content
• Leverage off-the-shelf, pre-trained models (including large language models) and other heuristics where appropriate
• Work with team to productionize models in a high throughput, low latency setting
• Design industry-leading solutions informed by a thorough understanding of the domain
• Take ownership of modeling e2e to meet business requirements

ML/NLP Engineer | Palo Alto, USA

Operations

• We are seeking a highly skilled and experienced individual to join our team as the Global Operations Lead, reporting into the Director of Policy and Operations at Trust Lab. In this role, you will be responsible for driving the implementation of policies and operational strategies to ensure the safety and integrity of Trust Lab’s work on a global scale. You will collaborate with cross-functional teams, including outside counsel, product and engineering teams, and customer success to define and execute initiatives that mitigate risks, maintain compliance with regulations, and enhance client trust in our work.

• Responsibilities:
- Implement global policies and operational guidelines to address common Trust & Safety issues that technology platforms and regulators face, including content moderation, user behavior, third-party ToS violations, and compliance with legal and regulatory requirements
- Monitor and evaluate key performance metrics and other KPIs to assess the effectiveness of of policies and operations, identifying areas for improvement and implementing corrective actions as needed
- Provide guidance and mentorship to drive excellence and ensure alignment with company objectives
- Collaborate with internal stakeholders to establish robust, industry-standard processes for content moderation, user communications, and enforcement actions, ensuring consistent and effective policy enforcement
- Monitor and analyze trends from the field to proactively surface policy, training, and operational gaps to address evolving challenges
- Manage and improve all BPO agent quality assurance processes
- Foster partnerships with external organizations and industry peers to exchange best practices, share knowledge, and contribute to the development of industry-wide Trust & Safety standards
- Lead the charge with implementing emerging technologies, tools, and methodologies relevant to Trust & Safety, recommending innovative solutions to enhance operational efficiency and effectiveness

• Qualifications:
- Extensive experience in Trust & Safety, operation management, or related fields, preferably in a global context
- Strong analytical and problem-solving abilities, with a data-driven mindset to drive decision-making and continuous improvement
- Strong knowledge of online platforms, content moderation, user behavior analysis, and regulatory compliance
- Proven track record in managing scaled, multi-vendor BPOs and implementing effective Trust & Safety policies and operational strategies
- Familiarity with industry standards, best practices, and emerging trends in Trust & Safety
- Proven track record of negotiating strong content moderation BPO contracts, and improving SLAs and KPIs with content moderation service providers
- Ability to thrive in a fast paced, dynamic environment, with a love of building new processes from the ground up
- Preferred Qualifications: Previous experience with Zendesk
- Previous experience managing a diverse and geographically dispersed outsourced workforce encompassing various languages, cultural nuances, and global locations

Global Operations Lead | Remote US

• Engineers at Trust Lab are responsible for the entire software development lifecycle of our products and services which include both internal and customer-facing software.
• Whether closing gaps in our abuse processing pipeline, extending our Trust & Safety platform or building roadmaps the future of Trust & Safety solutions, our engineers are critical to Trust Lab’s ability to help make the internet a safer place.
• Looking to grow the front-end capability of our team with highly motivated individuals who are excited to work with product owners, designers, and backend engineers to build new and, in some cases, rebuild existing products and features.
• Must have experience working with large-scale JavaScript applications and a track record of building great products.
• Should care deeply about the quality of their and the team's code, as well as product functionality and user experience.

Sr. Frontend Engineer | Palo Alto, CA

Full-stack Engineer

• Design and implement responsive Web applications, API’s, services and data pipelines
• Implement best-of-breed security mechanisms for API’s / Web applications
• Build secure and reliable storage systems for handling customer and business data
• Resource and latency optimization to meet SLA requirements
• Take ownership of systems e2e to meet business requirements
• Must be based in the San Francisco Bay Area.

Remote Jobs at Trust Lab

Trust Lab

Full Stack Software Engineer with Frontend Focus

Trust Lab

Backend Software Engineer

Trust Lab

Business Development Representative | US Remote

Trust Lab

ML/NLP Engineer | Palo Alto, USA

Trust Lab

Global Operations Lead | Remote US

Trust Lab

Sr. Frontend Engineer | Palo Alto, CA

Trust Lab

Full Stack Engineer | Palo Alto, CA

Trust Lab