Client Support Specialist
March 22
Description
• Empathy, passion, and obsession for helping customers • Strong written and verbal skills for customer support • 3+ years of experience in a technical support environment • Education/training in financial or technology space is a plus • Experience with Salesforce, Slack, and Google Suite is a plus • Reliable internet connection and distraction-free work environment • Maintain a professional remote office environment
Requirements
• Omni-Channel support for customers • Trouble-shooting complex problems • Educating customers on Trustly products • Taking ownership of customer issues • Answering technical questions related to merchant implementations • Answering business/financial questions related to payment transactions • Working 8-hour shifts Monday to Friday with rotating schedules
Benefits
• Support customers across different channels like email, chat, and phone • Troubleshoot and solve complex problems systematically • Educate customers on Trustly products and services • Take ownership of customer issues to ensure timely resolution • Answer technical questions related to enterprise merchant implementations and payment transactions • Work 8-hour shifts Monday to Friday between 8:00 am - 9:00 pm EST with rotating schedules every 5 weeks
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