Senior Solution Delivery Manager

🔥 0 minutes ago

🇿🇦 South Africa – Remote

⏰ Full Time

🟠 Senior

👔 Manager

👻 Ghost score 10%

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Trustonic

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

🚘 Automotive

💼 Consulting

🏥 Healthcare

Automotive • Consulting • Healthcare

Trustonic is a global leader in device-locking technology, offering secure solutions for the mobile, automotive, and IoT industries. Their Telecoms Platform provides sophisticated device-locking capabilities to protect revenue and reduce risk for mobile network carriers, retailers, and financiers. Trustonic’s Secure Platform gives automakers, OEMs, and IoT vendors the confidence to innovate and meet industry standards. Founded in 2012 by ARM, Thales, and G&D, Trustonic combines deep security expertise with real-world experience and certification to deliver top-notch security for billions of devices. Its mission is to connect smartphones and secure devices across various platforms like Android, iOS, and automotive OS.

📋 Description

• Lead the regional Pre-Sales, Customer Onboarding and Technical Account Management teams across EMEA • Combine technical expertise, customer leadership and people management to drive successful customer adoption, implementation and growth of Trustonic solutions • Work with Sales, Product, Engineering and Delivery teams to shape regional strategy and lead complex customer engagements • Improve ways of working and ensure a consistent, high-quality customer experience • Lead, coach and develop regional teams and set objectives aligned to customer success and business goals • Develop scalable operating models, playbooks and best practices across Pre-Sales, Delivery and TAM • Identify operational bottlenecks and improve team efficiency and customer responsiveness • Monitor customer health, adoption, KPIs and account risks, reporting to the VP Global Solutions Delivery • Identify and develop tools to improve internal processes and customer engagement • Lead technical engagement for strategic and complex opportunities alongside Sales leadership • Own regional qualification criteria and prioritisation for Pre-Sales engagements • Adapt global strategies to the EMEA market with Product, Marketing and the Pre-Sales Centre of Excellence • Lead technical discovery with strategic customers and understand technical, functional and security requirements • Represent Trustonic at industry conferences, technical forums and customer events • Use customer and market insight to identify competitive risks, technical blockers and product roadmap opportunities • Act as a senior technical advisor across Trustonic services and solutions • Support complex customer onboarding and implementation programmes • Build relationships with strategic customers and understand their technology strategies and business objectives • Oversee customer engagement from Pre-Sales and onboarding through adoption, growth and technical support • Manage and coordinate technical escalations with Commercial, Product, Engineering and Delivery teams • Keep the regional team up to date with Telecoms Platform product updates, best practices and training • Improve qualification, handovers, onboarding and delivery processes to reduce time-to-revenue • Travel approximately 25–40% for customer meetings, trade shows and company events globally

🎯 Requirements

• Experience leading Pre-Sales, Solutions Delivery, Customer Onboarding, Technical Account Management or similar technical customer-facing teams • Strong experience managing and developing technical teams • Proven experience working with strategic enterprise customers and complex customer relationships • Experience planning and delivering multiple complex customer rollouts, often with limited resources • Experience working in a SaaS and/or System Integration environment • Strong experience with API integrations and technical solution delivery • Experience working with secure systems and technologies, ideally including device locking • Experience with OEM integration, software update management and device security • Experience working within the smartphone, telecoms or wider mobile ecosystem would be highly desirable • Strong technical and commercial understanding of customer solution delivery • Excellent stakeholder management and communication skills, with the ability to simplify complex technical concepts • Strong influencing, negotiation and mediation skills • Ability to motivate and drive progress across teams without direct authority • Strong problem-solving skills and a practical, creative approach • Excellent organisational and time-management skills, with the ability to manage multiple priorities • Experience with project management tools such as Wrike and customer platforms such as Zendesk would be beneficial • An understanding of AI and Agentic AI and their potential application in a technical/customer environment • Fluent English, both written and spoken • Fluency in French is a plus • Undergraduate degree or equivalent level of skill, experience and knowledge • Experience and knowledge in Computer Science and Information & Technology

🏖️ Benefits

• Competitive compensation • Bonus scheme to share in our success • Private medical insurance for you from day one • Remote working arrangements to support your lifestyle • An open holiday policy with no upper limit—take the time you need, when you need it • Support for volunteering and causes that matter to you • Opportunities for professional development and career progression • Exposure and interaction with global teams • A commitment to diversity, equity, and inclusion • A collaborative environment where your voice is valued and your wellbeing is prioritised • The chance to work on technology that drives global economic inclusion and makes a real difference in people’s lives