Toll Free Verification Operations Manager

May 9

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Twilio

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Build the future of communications.

telecommunications • API • cloud communications • SaaS • telephony

5001 - 10000

Description

• Twilio is seeking a Toll Free Verification Operations Manager to join the Global Onboarding Operations Team, focusing on Toll Free Onboarding in the A2P Messaging space. • This role will oversee onboarding for all of Toll Free onboarding requests and manage various workflows to ensure that carrier requirements are being upheld pre and post onboarding. • As a Toll Free Verification Operations Manager, you will operate as a main stakeholder and subject matter expert on Toll Free Messaging working with cross functional teams such as Carrier Relations, Product, Legal and GTM as well as be a lead compliance expert externally with our strategic partners.

Requirements

• 5+ years experience in leading operational teams • Expertise at prioritizing and executing multiple projects simultaneously and keeping others on track. You’re thorough and organized to the extreme. • Drive toward continuous improvement of compliant traffic through fulfilling carrier requirements and analyzing data. • Project manage our existing Toll Free Verification workflow to identify and remove bottlenecks. You will be responsible for decreasing non-compliant traffic. • Lead continue review and enforce existing onboarding practices to ensure we are in compliance with carrier and regulator requirements • Design dashboards for operational, financial, and system health metrics and service levels • Help to define and manage the project roadmap (e.g., timing, sequencing, prioritization) to optimize for operational efficiency and customer satisfaction • Have a deep understanding of the intricate onboarding process for A2P messaging (Short-Code, Toll Free and 10-DLC) in North American market, Canada is a plus • SQL experience

Benefits

• health care insurance • 401(k) retirement account • paid sick time • paid personal time off • paid parental leave