Order Management – Operations Administrator

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Twoconnect

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

🏥 Healthcare

⚖️ Legal

📦 Logistics

Healthcare • Legal • Logistics

Twoconnect is an outsourcing service provider specializing in tailored and scalable offshore staffing solutions for businesses in Australia and New Zealand. They offer expert HR consulting, talent sourcing, onboarding, and performance management to help companies build dedicated offshore teams in various industries, including accounting, IT, healthcare, and retail. With a focus on long-term partnerships, Twoconnect streamlines the recruitment and management of remote staff to enhance operational efficiencies and reduce costs.

📋 Description

• Manage client enquiries, appointment scheduling, feedback, and ongoing communication • Maintain accurate and confidential client records, including measurements, preferences, order details, and specific requests • Follow up on outstanding client requests, order updates, and required information • Coordinate order processing activities and ensure information is complete, accurate, and actioned efficiently • Track fabric supplies, materials, and related inventory records • Maintain organised order documentation and administrative records • Provide general administrative support across daily business operations • Assist with data entry, documentation, filing, and record maintenance • Support process improvements for client records, order administration, inventory tracking, and internal documentation • Liaise with internal stakeholders to support service delivery, order coordination, and operational efficiency • Facilitate communication between customer-facing and operational teams • Perform other duties as required

🎯 Requirements

• Bachelor's Degree in Business Administration, Certificate III in Business Administration, or a related discipline preferred • Minimum 2–4+ years' experience in administration, client services, customer support, order coordination, or a similar role • Experience in fashion, retail, luxury goods, custom products, or other customer-focused environments is advantageous • Strong organisational skills and ability to manage multiple priorities and deadlines • Excellent attention to detail and accuracy in record keeping, data entry, and order administration • Strong written and verbal English communication skills • Proficiency in Microsoft Office, including Outlook, Word, and Excel • Familiarity with CRM, booking, order management, or client record systems is advantageous • Ability to handle confidential client information discreetly and professionally • Strong customer service mindset • Ability to collaborate with internal teams • Reliable, organised, and comfortable working in a fast-paced environment

🏖️ Benefits

• Work from home • Dayshift, 0700 AM–0400 PM PHT, with daylight-saving-time adjustments • Monday to Friday; weekends off • HMO with 2 free dependents and medical reimbursements • Government-mandated benefits • Opportunities to work with leading companies in Australia and beyond • Training programmes for career development • Company outings, team activities and wellness sessions • Supportive, inclusive culture • Dedicated managers focused on your growth and success • Competitive pay and benefits • Additional entitlements • Structured career development programs • Equal opportunity and inclusive workplace