Customer Service Supervisor

Job not on LinkedIn

🔥 41 minutes ago

🇵🇱 Poland – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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U.S. Bank

WebsiteLinkedInAll Job Openings

10,000+ employees

🏦 Banking

💸 Finance

🛡️ Insurance

💰 $55M Post IPO debt on 2023-10

Banking • Finance • Insurance

U. S. Bank is a large, diversified commercial bank and financial services company. It operates retail and branch banking, corporate and commercial banking, lending and credit underwriting, wealth management, investment and asset management, and offers insurance and other financial products. The company serves consumer and business customers through physical branches, digital and contact-center channels, and maintains a multinational presence (locations in the United States, Canada, Europe and India). It is a Member FDIC institution and emphasizes customer-focused services, inclusion, and career development.

📋 Description

• Support team members with questions about daily operations • Manage team resources, coordinate leave, manage breaks, and reassign responsibilities during absences • Monitor KPIs and SLAs and take necessary action when targets are not met • Provide performance feedback to the Manager and suggest competencies for further development • Handle queries in the best interest of the company and customer • Manage customer expectations and resolve complaints • Build relationships with Operations and other internal and external areas to achieve the best customer outcomes • Perform monthly and annual representative appraisals • Interview and hire customer representatives

🎯 Requirements

• Fluent knowledge of Polish and English • Knowledge of Italian, Dutch, or French is nice to have • Previous experience in a customer service area • Minimum 2 years of experience as a Supervisor or Supervisor backup • Proven leadership track record • Excellent communication and interpersonal skills • Strong customer service focus and ability to understand customer business, issues, and needs • Strong leadership skills • Excellent organizational and time-management skills • Result orientation and effective problem-solving skills • Flexible approach to working hours

🏖️ Benefits

• Performance-based incentives for eligible employees • Inclusive equitable benefits focused on financial wellbeing, health and wellness • Continuous development opportunities, including training and education support • Career progression pathways • Employee recognition programs • Home-based remote work • Inclusive and accessible recruitment experience with adjustments available during the application or hiring process