Userlane was founded in 2015 by Hartmut Hahn, Felix Eichler, and Kajetan Uhlig with one goal in mind: To enable anyone to use any software without training. 

To achieve this, they created a fast and intuitive Digital Adoption Platform (DAP) that helps people master software instantly.

Want to be a part of our mission? We are hiring! Go to https://www.userlane.com/careers to see our available opportunities.

MORE ABOUT OUR SOFTWARE

Userlane provides a user-centric approach to digital adoption. From software rollouts to onboarding, ongoing employee training, and customer support, Userlane helps enterprises increase software acceptance and simplify and automate processes.

A key feature of Userlane are its interactive guides. These interactive solutions act like a navigation system for software by guiding users step-by-step in real time through the software application they're using. As a result, anybody can immediately operate complex software without previous knowledge.

Leading companies around the world adopt Userlane to reduce training costs, introduce software to people more rapidly and at scale, and streamline onboarding experiences. Not only does this increase conversion, activation, and retention rates but it also allows employees and customers to focus on what’s most important: Their work.

Learn more about our software and what we do! Schedule a meeting with us at www.userlane.com.

Userlane

Sales & Business Development

• Sales Development Representative role
• Responsible for generating new leads within the enterprise market
• Identify potential new customers and manage outbound campaigns
• Great starting point for B2B sales career
• Outbound Lead Generation to proactively engage new clients and grow sales pipeline
• Customer Relationship Building to network with potential customers and establish active dialogue 
• Process Improvement to improve outbound prospecting process and gain business knowledge 
• Requires positive, energetic, and creative communication style 
• Open to those with or without sales/client engagement experience 
• Strong command of English in written and verbal communication

Sales Development Representative (UK - Remote)

Customer Success & Support

• Strategic advisor for customers
• Ensure successful utilization of Userlane's DAP
• Responsible for account retention & growth
• Consult strategic accounts along their digital transformation plans
• Lead execution against defined strategies
• Collaborate with internal interfaces such as Marketing, Product, and Sales.
• Drive regular risk & opportunity assessments for your portfolio and forecast accordingly

Customer Success Manager (UK - Remote)

• The Customer Success Manager will be responsible for the successful utilization of Userlane's DAP, partnering with them to unlock and grow business value which is ultimately leading to success, retention and further growth.
• The jobholder will have a strong background in a customer-facing role building long-lasting relationships.
• The jobholder will be responsible for account retention & growth, as well as the execution of strategic accounts along their digital transformation plans.
• The jobholder will be responsible for creating adoption momentum to maximize the utilization of Userlane's DAP by identifying additional use-cases.
• The jobholder will be responsible for collaborating with internal interfaces such as Marketing, Product, and Sales.
• The jobholder will be responsible for driving regular risk & opportunity assessments for their portfolio and forecast accordingly to make data-driven decisions.
• The jobholder will have 360° flexibility, work from anywhere, and flexible working hours.

Remote Job Openings at Userlane

Userlane

Sales Development Representative (UK - Remote)

Userlane

Customer Success Manager (UK - Remote)

Userlane

Customer Success Manager

Userlane