Userlane was founded in 2015 by Hartmut Hahn, Felix Eichler, and Kajetan Uhlig with one goal in mind: To enable anyone to use any software without training. 

To achieve this, they created a fast and intuitive Digital Adoption Platform (DAP) that helps people master software instantly.

Want to be a part of our mission? We are hiring! Go to https://www.userlane.com/careers to see our available opportunities.

MORE ABOUT OUR SOFTWARE

Userlane provides a user-centric approach to digital adoption. From software rollouts to onboarding, ongoing employee training, and customer support, Userlane helps enterprises increase software acceptance and simplify and automate processes.

A key feature of Userlane are its interactive guides. These interactive solutions act like a navigation system for software by guiding users step-by-step in real time through the software application they're using. As a result, anybody can immediately operate complex software without previous knowledge.

Leading companies around the world adopt Userlane to reduce training costs, introduce software to people more rapidly and at scale, and streamline onboarding experiences. Not only does this increase conversion, activation, and retention rates but it also allows employees and customers to focus on what’s most important: Their work.

Learn more about our software and what we do! Schedule a meeting with us at www.userlane.com.

Userlane

Account Executive

We’re looking for a highly strategic, ambitious, and data-driven Senior Account Executive. You will be responsible for closing new Accounts and growing our customer base. This highly strategic role requires a rare combination of skills including consulting, selling, project management, and customer service. In addition, you are an excellent communicator and come with an entrepreneurial spirit.

You will • Expand the use of Userlane’s solutions within new business areas
• Create a digital adoption strategy in close collaboration with and for your key accounts
• Drive expansion, upsell, and renewals for your assigned accounts
• Actively manage and drive the sales cycle
• Steer, negotiate and close multi-year contracts
• Closely collaborate with internal teams (e.g. customer success team) to ensure customer satisfaction
• Attain and exceed the yearly sales quota
• Manage your activities in SFDC

Senior Account Executive (Munich office or Germany remote)

Customer Success & Support

• The Customer Success Manager will be responsible for the successful utilization of Userlane's DAP, partnering with them to unlock and grow business value which is ultimately leading to success, retention and further growth.
• The jobholder will have a strong background in a customer-facing role building long-lasting relationships.
• The jobholder will be responsible for account retention & growth, as well as the execution of strategic accounts along their digital transformation plans.
• The jobholder will be responsible for creating adoption momentum to maximize the utilization of Userlane's DAP by identifying additional use-cases.
• The jobholder will be responsible for collaborating with internal interfaces such as Marketing, Product, and Sales.
• The jobholder will be responsible for driving regular risk & opportunity assessments for their portfolio and forecast accordingly to make data-driven decisions.
• The jobholder will have 360° flexibility, work from anywhere, and flexible working hours.

Remote Jobs at Userlane

Userlane

Senior Account Executive (Munich office or Germany remote)

Userlane

Customer Success Manager

Userlane