Product Support Engineer

September 6, 2023

Velo3D

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Without Compromise | FastCompany's Most Innovative Manufacturing Companies

3D Printing • Additive Manufacturing • Manufacturing • aerospace • energy

201 - 500

💰 $155M Post-IPO Equity on 2021-09

Description

• The Product Support Engineer (PSE) is a tier 2 escalation point for advanced troubleshooting and root cause analysis • Use advanced troubleshooting methods to accurately diagnose technical hardware and software problems • Assist in developing troubleshooting guides • Generate product development focused reports • Assist in machine availability analysis • Consult with engineering when needed to drive problems to resolution or suggest product improvements

Requirements

• Education Required: Undergraduate degree from an accredited university in an applicable field such as engineering, computer science, etc. • Experience Required: 5 years of demonstrated experience: Operating and maintaining complicated machines in a lab or manufacturing environment, Customer-facing field service positions, Hands-on repair and calibration of equipment

Benefits

• Participate in on-call rotations immediately • Demonstrate competency in 2 or more subsystems within 2 months • Complete all Level 2 (or higher) training in remainder of 2021 • Complete all Level 3 (or higher) training within 6 months