Support Engineer

August 23, 2023

Metronome

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Billing infrastructure that helps software companies launch, iterate, and scale their usage-based business models.

real-time data • usage-based billing • metered billing • billing infrastructure • usage data

11 - 50

Description

• As a founding member of our technical support organization, you will be on the front lines providing world-class customer service. • You will become an expert on our product and partner closely with Metronome's engineers, customer success team, and our customers' developers. • Your primary responsibilities will include communicating with developers, debugging issues, creating and improving our internal tools. • You will play a critical role in providing feedback and influencing our product roadmap.

Requirements

• 3+ years of work experience in a highly technical support organization or in engineering • Experience writing scripts or internal tools using APIs, and functional knowledge of SQL • Familiarity programming in one of Typescript, Python, or Ruby • Strong written and verbal communication skills • A mindset of customer empathy and ability to solve challenging problems • Nice to Have: You have worked on modern enterprise software which is business critical • Experience with internal tools platform such as ****Airplane or Retool

Benefits

• Excellent medical, dental, vision, and life insurance coverage, including a One Medical membership • FSA (Flexible spending account) • Flexible time off • Employee assistance program (mental health benefits) • Culture where personal growth is highly valued • Highly competitive salary and significant equity compensation