Safety Support Specialist, Phishing

February 27

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Vercel

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The platform for frontend developers. Creators and maintainers of Next.js.

Next.js • Removing frontend friction • Global deployment • Developer Velocity • Open Source

201 - 500

💰 $150M Series D on 2021-11

Description

• Manage a high-volume of reactive tickets about potentially malicious content (phishing, cryptocurrency and financial scams). Develop evaluation and identification criteria for malicious content, to improve proactive prevention and tooling. Thoroughly compile reports to clearly document scam evaluations, then take appropriate, consistent action as defined by operational policies. Interface with partners and customers to resolve issues, while maintaining professionalism and excellent customer service. Employ critical thinking, emotional intelligence and creative problem-solving skills while navigating sensitive and nuanced safety concerns. Support improvement initiatives by analyzing reports, influencing policy development and executing projects to enhance existing workflows.

Requirements

• 3+ years’ of experience in content review, specifically around financial scams, within a Trust & Safety team (or equivalent) • 1+ years’ of experience as a frontend engineer or similar technical role, such as cybersecurity • Excellent verbal & written communication skills • Comfortable working asynchronously in a fully remote environment to resolve complex and sensitive problems • Ability to logically assess situations, document rationale, and problem-solve ambiguous challenges, both independently and with peers • Ability to handle highly sensitive matters with discretion and poise • Availability to work within an on-call rota

Benefits

• Great compensation package and stock options • Inclusive Healthcare Package • Learn and Grow - we provide mentorship and send you to events that help you build your network and skills • Flexible Time Off - Flexible vacation policy with a recommended 4-weeks per year, and paid holidays • Remote Friendly - Work with teammates from different time zones across the globe. We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed