Safety Support Specialist, Registration

February 27

Apply Now

Get a free AI resume review

Vercel

WebsiteLinkedInAll Job Openings

The platform for frontend developers. Creators and maintainers of Next.js.

Next.js • Removing frontend friction • Global deployment • Developer Velocity • Open Source

201 - 500

💰 $150M Series D on 2021-11

Description

• Vercel is looking for a Safety Support Specialist who is passionate about online safety and has experience handling high-volume case work, evaluating new user risk. • You may periodically need to review sensitive content that may be explicit, while balancing emotional self-regulation and empathy in communications. • Work cross-functionally with other departments to provide feedback on user workflows. • Manage a high-volume of reactive tickets (new user reviews, suspended account reviews, and malicious, illegal, or sensitive content). • Interface with partners and customers to resolve issues, while maintaining professionalism and excellent customer service. • Support improvement initiatives by analyzing reports, influencing policy development and executing projects to enhance existing workflows.

Requirements

• 3+ years’ of experience in user or content review, within a Trust & Safety team (or equivalent) • Excellent verbal & written communication skills • Comfortable working asynchronously in a fully remote environment to resolve complex and sensitive problems • Ability to logically assess situations, document rationale, and problem-solve ambiguous challenges, both independently and with peers • Ability to handle highly sensitive matters with discretion and poise • Availability to work within an on-call rota

Benefits

• Great compensation package and stock options. • Inclusive Healthcare Package. • Learn and Grow - we provide mentorship and send you to events that help you build your network and skills. • Flexible Time Off - Flexible vacation policy with a recommended 4-weeks per year, and paid holidays. • Remote Friendly - Work with teammates from different time zones across the globe. • We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed.