Staff Community Manager

March 15

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Vercel

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The platform for frontend developers. Creators and maintainers of Next.js.

Next.js • Removing frontend friction • Global deployment • Developer Velocity • Open Source

201 - 500

💰 $150M Series D on 2021-11

Description

• Work remotely focusing solely on providing the most exceptional customer community experiences. • Unify our Vercel communities into a single offering that delivers greater value to the customer. • Implement and iterate on our new community platform, devising and adding new functionality over time. • Ensure the community experience is representative of the quality and values found within the Vercel platform itself. • Interact directly with our community members, helping them find success and build confidence in their Vercel usage. • Work with other Vercelians to develop engaging educational material that helps customers learn best practices when using Vercel. • Partner with other Vercelians to create a wide variety of live, interactive community events, Q&As, and learning sessions. • Develop trust with our community members by representing their insights and concerns to our Product team and delivering meaningful solutions. • Identify and approach the community members who would find value in working closer with us as community moderators.

Requirements

• Have a proven track record of creating, nurturing, and growing tech communities. • Have 5+ years experience building and growing exceptional customer communities. • Bonus If You: Have experience creating content in a video format. • Bonus If You: Have experience working within a community focused around developer tools. • Bonus If You: Have had exposure to an assortment of site generation tools and platforms. • Bonus If You: Have experience supporting backend runtime environments, especially Node.js. • Bonus If You: Have experience with CDNs and a good understanding of caching techniques. • Bonus If You: Work with monorepos and/or custom, complex CI/CD pipelines. • Bonus If You: Thoroughly understand DNS and can explain this clearly to others. • Bonus If You: Are fluent in another language.

Benefits

• Great compensation package and stock options. • Inclusive Healthcare Package. • Learn and Grow - we provide mentorship and send you to events that help you build your network and skills. • Flexible Time Off - Flexible vacation policy with a recommended 4-weeks per year, and paid holidays. • Remote Friendly - Work with teammates from different time zones across the globe. • We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed.