Customer Experience Coordinator

March 16

Vetster Inc.

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Vetster is an innovative pet wellness platform that connects pet parents to online pet care. Where pet health lives.

Veterinary Care • Veterinary Telemedicine • Online Pet Care

51 - 200

💰 Series B on 2022-04

Description

• Communicate primarily via live-chat app to screen patients remotely • Provide teletriage services and determine urgency of client's concerns • Offer pre & post appointment support to veterinary partners and pet parents • Manage appointments and onboard new veterinary partners • Demonstrate problem-solving and decision-making in real-time • Become a Vetster product expert • Complete additional projects and assigned tasks as needed

Requirements

• Successful completion of the VTNE • In good standing with licensing board • Availability to work evenings, weekends & holidays • Excellent verbal & written communication skills • Self-starter with attention to detail and flexibility • Hyper organized and comfortable with ambiguity • Technologically savvy and quick learner • Self-sufficient and able to work independently • Passion for Vetster's mission • Client-facing experience is an asset

Benefits

• Work remotely • Evening and weekend availability required • Variety of tasks and projects to work on • Accommodations available for all candidates