Implementation Specialist (EMEA)

April 18

Vetstoria ⚡️

WebsiteLinkedInAll Job Openings

To reduce phone calls and manage staff shortages, allow clients to book appointments and pay online 24/7 with Vetstoria.

Online Booking • Veterinary • Practice Managment

51 - 200

Description

• Lead the implementation process for new Vetstoria customers, working closely to gather requirements, configure the software, and ensure a smooth and efficient onboarding experience • Use a customer success-based approach that focuses on educating new customers on how Vetstoria can help improve processes and save time • Seek to understand, identify, and resolve technical issues or unique challenges during onboarding -- collaborating with internal teams to ensure timely, confident, and satisfactory resolutions • Develop strong relationships with customers by providing exceptional service and support throughout the implementation process; act as a trusted advisor, offering guidance and best practices to help them optimize their use of Vetstoria’s online booking software • Maintain accurate documentation of customer interactions, implementation details, and configurations; generating reports and providing insights on progress, challenges, and successes to internal stakeholders

Requirements

• Minimum of 1 year of experience in a customer-facing role, preferably in software implementation, customer success, or a related field with primary customer communications over the phone • 1+ year experience in a veterinary practice • Experience working with CRM systems (Hubspot, Salesforce, Zendesk, etc.) and project management softwares (Jira, Smartsheets, Asana, etc.) • Strong communication skills to effectively collaborate with customers, project managers, and cross-functional teams • Analytical thinking and the ability to dissect complex technical requirements and translate them into actionable tasks • Time management and multitasking skills to handle multiple projects and priorities simultaneously • ​​Willingness to perform routine tasks and handle a high volume of calls, many of which may require similar solutions or responses. • Great team player that collaborates and is wildly invested in the success of Vetstoria customers • Ability to work under pressure in a fast-paced environment while maintaining a high level of detail and focus on goals

Benefits

• 20 Days Paid Time Off • 10 Days Sick Leave • 7 Paid Annual Holidays • Paid Parental Leave • $200 Annual Stipend for Learning and Development