Customer Service Representative

🔥 0 minutes ago

🇪🇬 Egypt – Remote

💵 $450 / month

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Vida Shoes International

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1973

🏭 Manufacturing

💼 Consulting

👗 Fashion

Manufacturing • Consulting • Fashion

Vida Shoes International is a leading company in the footwear industry, known for its comprehensive approach to enabling brands to achieve their goals. Since 1974, Vida Shoes has offered expertise in transforming a designer's inspiration into a finished product ready for sale. The company operates in various categories including fashion, kids, outdoor & lifestyle, athletic, and men's footwear. With a rich history that began in a parent's basement and expanded globally, Vida Shoes maintains a spirit of unity and individuality across its team. The company is headquartered in New York City, and prides itself on being the most credible name behind many successful shoe brands.

📋 Description

• Work with order release and fulfillment systems in Shopify and proprietary platforms • Maintain and execute return processing through an integrated system • Maintain accurate records of customer interactions in the CRM/ticketing system • Receive and promptly handle customer calls, chats, and emails regarding sales order process, Return Goods Authorization (RGA), and general product knowledge • Maintain a positive, empathetic, and professional attitude toward customers • Communicate and escalate issues or concerns to brand management as needed • Perform ad hoc duties as assigned

🎯 Requirements

• Matric Certificate (Grade 12) or equivalent • 2 to 3 years of customer service experience in eCommerce • High fluency in English, both written and verbal, with excellent grammar and comprehension • Excellent courteous customer service skills with the ability to remain calm under pressure • Strong computer skills – general knowledge of PC/Mac and Microsoft Office • Ability to multi-task and manage multiple customer interactions efficiently • Working knowledge of Shopify Plus and ticketing tools like Gorgias, Zendesk, etc. • Must be able to work a 40-hour week on Eastern Standard Time (EST) • Coverage through weekends and Holidays maybe required • A reliable internet provider(s) • A personal computer • A backup power source such as a UPS (Uninterruptible Power Supply)

🏖️ Benefits

• Remote work flexibility • Structured onboarding, coaching, and cross-training • Growth opportunities within the CS team • Competitive salary