Virtual Assistant

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VirtualStaff365

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2009

🤝 B2B

☁️ SaaS

👥 HR Tech

B2B • SaaS • HR Tech

VirtualStaff365 is a Melbourne-based company specializing in virtual staff outsourcing solutions. They help Australian businesses save time and reduce staffing costs by providing professional and cost-effective offshore staffing solutions from the Philippines and South Africa. VirtualStaff365 offers a wide range of virtual assistant services, including customer service, data entry, graphic design, web and software development, and more. Their solutions enable businesses to increase operational efficiency and scale quickly while offering a no-risk guarantee.

📋 Description

• Handle inbound patient phone calls, return missed calls, and manage call overflow • Perform outbound pre-treatment and follow-up calls for patients needing future appointments • Respond promptly to routine patient enquiries via phone and email • Confirm, book, and reschedule patient appointments in a timely manner • Follow up unconfirmed appointments daily to ensure smooth schedule flow • Manage accounts receivable and follow up on outstanding or overdue payments • Contact patients regarding overdue accounts and collect missed payments • Process patient payments efficiently and maintain accurate financial records • Upload patient records, X-rays, consent forms, and other documentation • Maintain patient records and update the practice management system • Perform general administrative tasks, data entry, and basic reporting • Create and schedule social media posts for the practice

🎯 Requirements

• Proven experience in virtual administrative or customer service roles • Previous experience handling both inbound and outbound high-volume telephone calls • Background in managing accounts, accounts receivable, and payment follow-ups • Strong English communication skills, both written and verbal • High attention to detail with excellent team collaboration abilities • Dedicated, self-motivated, and able to work independently in a remote environment • Nice-to-Have Skills • Experience in medical, dental, or orthodontic administration • Experience using Dolphin or similar practice management systems • Familiarity with tools like Ontraport, Slack, MS Teams, and basic AI platforms like ChatGPT

🏖️ Benefits

• Permanent work-from-home set-up • Dayshift (Australian Eastern Standard Time business hours) • Part-time job • HMO • Annual leave • 13-month pay • With Government mandated benefits