Virtual Assistant – Mental Health Practice

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Winning Assistants LLC

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51 - 200 employees

At Winning Assistants, we help doctors, healthcare professionals, and business owners save time, cut costs, and scale their operations with highly skilled, HIPAA-compliant virtual assistants. Our VAs handle tasks like admin support, medical office management, marketing, and customer service, allowing you to focus on growth.

📋 Description

• Assist with a blend of front desk, billing, patient communication, lead generation, and administrative tasks. • Phone & Patient Communication: Answer inbound calls and make outbound follow-ups, assist with medication refill requests, communicate with empathy and warmth. • Scheduling & Administrative Tasks: Set and confirm appointments, conduct patient call follow-ups, manage insurance eligibility verification.

🎯 Requirements

• Prior mental health or psychiatric practice experience strongly preferred • Experience using Weave (VoIP) and Healthie (EHR) strongly preferred • Experience with insurance verification, billing, and copay collection • Excellent, clear English speaking skills with a gentle tone • Confident in handling phone-based patient conversations • Familiarity with mental health philosophy: root-cause approach, functional medicine, nutrition’s role in care • Empathetic and professional communication skills • Social media savvy – especially Instagram DM engagement • Organized, detail-oriented, and self-motivated • Must speak and write English clearly and professionally. • Must have relevant work experience. • Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory). • Must be available to attend video meetings with camera on when required. • Computer: Reliable laptop or desktop computer. • Internet: Stable high-speed internet connection (minimum 25 Mbps). • Audio: Noise-canceling headset. • Video: Working webcam for virtual meetings. • Workspace: Quiet and professional work environment.

🏖️ Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication. • Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. • HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. • Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. • Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule. • Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client. • Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. • Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.