Client Engagement Representative – Inbound SDR

🔥 0 minutes ago

🇿🇦 South Africa – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💵 Sales Development (SDR)

🚫👨‍🎓 No degree required

👻 Ghost score 22%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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VirtuHire

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

🎯 Recruiter

👥 HR Tech

☁️ SaaS

Recruitment • HR Tech • SaaS

VirtuHire is a remote recruiting and employer-of-record service focused on connecting businesses with vetted South African talent. The company rigorously vets candidates and provides a curated shortlist, interview scheduling, onboarding, payroll, compliance, and full employee management. It offers a no-fee recruitment process, advertises cost savings versus local hires, and emphasizes English proficiency, university-educated candidates, and industry experience. Metrics provided include clients served, hires made, and a high retention rate. VirtuHire positions itself as a partner handling hiring, EOR services, and HR administration to let clients focus on growth.

📋 Description

• Answer and return inbound calls professionally and promptly • Build rapport and create a positive first impression with prospective clients • Complete preliminary intake and qualification using approved scripts and processes • Schedule qualified appointments and facilitate warm handovers • Follow up with missed calls, warm leads and previously engaged prospects • Confirm appointments and conduct reminder follow-ups • Maintain accurate CRM notes, lead statuses and callback information • Re-engage inactive or previously lost prospects • Conduct occasional outbound prospecting when inbound priorities are under control • Support marketing and client engagement campaigns through phone and email outreach • Connect clients with the appropriate licensed professional without providing insurance advice, recommending coverage, issuing quotes or closing insurance sales

🎯 Requirements

• 2+ years' experience in inbound sales, appointment setting, customer service, contact centres or another phone-based client-facing environment • Exceptional spoken and written English with a professional telephone manner • Strong rapport-building, active listening and questioning skills • Comfortable spending a significant portion of the day speaking with clients • Confident handling follow-ups, objections and occasional outbound cold calls • Strong organisational skills and ability to manage multiple appointments and callbacks • Experience using CRM or client-management systems • Comfortable using or quickly learning Google Workspace and Slack • Detail-oriented with accurate documentation and follow-through • Self-motivated, proactive and accountable when working remotely • Quiet and professional home-working environment • Reliable high-speed internet • Dependable power access • Professional headset • Comfortable working with secure systems, VPN access and strict confidentiality requirements