Customer Experience Representative – Exclusive for Professionals with Disabilities

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Vivo (Telefônica Brasil)

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1998

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Vivo (Telefônica Brasil) is a leading Brazilian telecommunications company that provides mobile services (prepaid, postpaid, control), fixed broadband (Vivo Fibra), fixed voice, and TV/streaming products (Vivo Play and TV packages). It sells devices and accessories, offers bundled plans (Fiber + Mobile), digital services and apps (content partners like Amazon Prime, Netflix, Disney+, HBO), and features such as 5G connectivity, online customer support and self-service. Vivo serves both individual consumers and business customers across Brazil with nationwide coverage and retail channels.

📋 Description

• Attend to customers and offer products and services according to their needs • Ensure the best possible customer experience at every contact by resolving and investigating requests • Propose changes to service procedures and correct process issues • Generate customer interest in Vivo products and services • Conduct consultative offers to expand the customer base and add new services and products • Operate across Vivo’s relationship and business customer service channels

🎯 Requirements

• Excellent creative thinking and the ability to turn problem-resolution contacts into sales opportunities • Ability to communicate naturally and informally to provide differentiated service • Resilience, organization, and the ability to manage and meet targets • Good listening skills and empathy to understand customers’ needs • Interest in technology and ability to learn about Vivo’s and partners’ products • Willingness to view changes as opportunities and to learn from mistakes • Ability to build transparent, trust-based relationships with colleagues and leadership • Basic computer skills • High school diploma • Full availability to work a 6h20 shift rotation, Monday to Saturday or Sunday to Monday, between 6:00 and 00:00 • For remote work, a home internet connection with a minimum speed of 300 Mbps is required • Position exclusive to professionals with disabilities

🏖️ Benefits

• Remote work (home office) option for customer service roles • Internet allowance for remote-work connectivity and related needs • Exclusive discounted offers on Vivo landline, broadband, TV and apps • Free mobile plan in the "Controle" category after 3 months with the company • Flexible benefits selection for employees and dependents: gym membership, meal voucher (VR), food voucher (VA), pharmacy assistance, health insurance, dental insurance and life insurance • Allowance for school, daycare or nanny expenses for employees with children • Respectful and inclusive work environment • Day off on your birthday • Corporate volunteering program in partnership with Fundação Telefônica Brasil • Educational development program with discounted partnerships at educational institutions, certifications and online courses • Internal recruitment program • Variable compensation program (performance-based)