Partner Support Technician

April 13

Vonage

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Communications APIs. Unified Communications. Contact Centers. Now we're talking.

UCaaS • CPaaS • CCaaS • Cloud Communications • Unified Communications

1001 - 5000

💰 $225M Post-IPO Debt on 2014-08

Description

• As a member of the Partner Support team, the Partner Support Technician is responsible for working with partners, sub-agents, and child accounts to configure client computer networks and all assist with any technical requirements. • This position is also responsible for answering various Pre-Sales technical questions and assisting the Partner Support Team with cases and reach outs. • The role includes helping to work with VIP clients, retaining customers, and taking ownership of various projects the company needs to complete.

Requirements

• Strong Customer service skills, including being an active listener with the ability to de-escalate quickly • Superior technical troubleshooting and analytical skills • Advanced written and oral communication skills, with extreme attention to detail • Ability to quickly establish and maintain excellent rapport with customers • Proven communication skills required to create, maintain and enhance customer relationships and experiences • Outstanding technical competence (Software, Hardware, Networks) • Ability to multi-task and learn quickly in a challenging environment • Advanced judgment, negotiation, and problem-solving skills • Exceptional ability to adjust to the technical level of the customer when communicating technical information • Advanced experience positioning sensitive and confidential subjects • Ability to work independently, with limited supervision, yet work well within a team • Ability to work quickly and efficiently under deadline pressure • Outstanding follow through and organizational ability • Two years of technical support experience preferred • A+, Networking + , MCSA, CCNP or other certifications preferred

Benefits

• This role will work 11am - 8pm EST, Monday - Friday.