Solutions Engineer lll

April 10

Vonage

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Communications APIs. Unified Communications. Contact Centers. Now we're talking.

UCaaS • CPaaS • CCaaS • Cloud Communications • Unified Communications

1001 - 5000

💰 $225M Post-IPO Debt on 2014-08

Description

• Solutions Engineering provides technical subject matter expertise in support of Vonage sales efforts. We study the market, analyze customer experience and ensure solutions achieve both customer and Vonage business goals. The Solutions Engineer III is an individual contributor providing Solutions Engineering advice and support across a range of sales / client groups and product areas. What you will do • Provide Solutions Engineering pre-sales support for an assigned base of large and/or complex customers. • Partner with sales teams to understand client product-related expectations and requirements. • Attend sales calls and assist with sales efforts. • Conduct technical interviews with customers to clearly define needs. • Provide technical expertise to ensure that customer needs are met. • Maintain a working knowledge of the industry and competitors in order to act as a valuable resource to both customer and sales teams. • Review quotes, RFPs, plans and other customer documentation – providing technical information and clarifying questions and uncertainties for both Vonage and customer representatives. • Provide sales tools and training for sales teams on conducting effective presentations and product demonstrations. • Provide technical assistance to product management, marketing and sales training teams. • Conduct product and technical presentations both onsite and remotely; translate technical terminology into language easily understood by non-technical audiences. • Address product-related questions from both internal (sales) and external (customer) perspectives. • Conduct post-sale product performance evaluation, communicating findings to Vonage sales and technical stakeholders and making forward-looking improvement recommendations.

Requirements

• Bachelor’s Degree in Computer Science or related technical discipline or equivalent experience. • Prior experience (5+ years) as a Solutions Engineer or related experience. • Data Networking, SIP, Cloud Computing or related knowledge or certifications a plus. • Experience with Salesforce, and/or Service Now a strong plus. • Experience with Contact Center, Unified Communications, APIs a plus. • Experience Microsoft and Azure ecosystem experience preferred

Benefits

• Competitive pay and benefits including unlimited discretionary time off and tuition reimbursement