Customer Success Specialist

March 23

Voovio

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A Knowledge Automation platform to boost workforce efficiency & reduce downtime in the process industry.

Solutions for Field Operators • Realistic Replicas of Industrial Assets • Standard Operating Procedures • Enhanced Reality • Simulation Tools for Procedures

11 - 50

Description

• Interact with existing customers on a regular basis (virtual and face to face) • Understand customer challenges and assist with implementing policies and procedures to enhance customer satisfaction • Design and provide group and 1:1 training sessions (virtual or face to face) for customers on how to use Voovio’s tools and features • Document and track operator performance on simulation modules as well as collect other performance data for customer champions • Assist with operations team tasks • Attend customer meetings and help demonstrate Enhanced Reality tools • Establish and maintain positive long-term relationships with key client accounts and key strategic partners • Ensure customers get fast and successful responses to issues and questions • Collect and communicate customer feedback to development team • Support integration of Voovio into customer’s existing systems • Create customer resources such as videos, documents, charts, analytics, etc. • Quickly learn new features and updates to product suites

Requirements

• Bachelor’s degree in Engineering or similar discipline • Manufacturing or process industry related experience preferred • Computer literate and familiar with standard software tools • Valid US passport and legal status to work in the U.S • Must have a vehicle

Benefits

• Competitive salary • Competitive health plans • 401k plan available • Mileage reimbursement