Customer Success Specialist

March 23

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Voovio

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A Knowledge Automation platform to boost workforce efficiency & reduce downtime in the process industry.

Solutions for Field Operators • Realistic Replicas of Industrial Assets • Standard Operating Procedures • Enhanced Reality • Simulation Tools for Procedures

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Description

• Interact with existing customers on a regular basis (virtual and face to face) • Understand customer challenges and assist with implementing policies and procedures to enhance customer satisfaction • Design and provide group and 1:1 training sessions (virtual or face to face) for customers on how to use Voovio’s tools and features • Document and track operator performance on simulation modules as well as collect other performance data for customer champions • Assist with operations team, including but not limited to document and review customer performance, help obtain, analyze, and present business case data, attend customer meetings and demonstrate Enhanced Reality tools • Establish and maintain positive long-term relationships with key client accounts and key strategic partners • Ensure customers get fast and successful responses to issues and questions • Support customers with IT challenges • Collect and communicate customer feedback to our Development team to enhance our product line • Support integration of Voovio into customer’s existing systems • Create customer resources such as videos, documents, charts, analytics, etc. • Liaise closely with U.S. Sales & Operations teams on project development and identify new opportunities with customers • Quickly learn new features and updates to product suites and demonstrate to Sales team and existing customers

Requirements

• Bachelor’s degree in Engineering or similar discipline • Manufacturing or process industry-related experience preferred • Computer literate and familiar with standard software tools • Valid US passport and legal status to work in the U.S. • Must have a vehicle

Benefits

• Competitive salary • Competitive health plans available • 401k Plan available • Mileage reimbursement