Customer Success Associate

March 22

Promenade Group

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Empowering local businesses with technology, knowledge and support

51 - 200

Description

• Handling a high volume of user support requests via email, phone, and social media • The first point of contact for both Promenade customers and partners • Triaging incoming support issues, accurately diagnosing them, and escalating bugs to the engineering team • Acting as an advocate for Promenade users and providing them with outstanding service while resolving issues in a timely and efficient manner • Identifying trends and inefficiencies to enhance the support process and improve the user experience • A product evangelist! Helping customers and partners use our Promenade products to change the way local businesses connect with their community

Requirements

• A natural people person and relationship builder • Passionate about serving small businesses and being apart of a growing startup • Tech savvy and can quickly pick up sales/support tools such as Zendesk, Salesforce, & Confluence • An excellent communicator, both in writing and over the phone • Friendly, optimistic, and have a caring demeanor • Adept at working well under pressure and with tight deadlines • Experienced with customer service (retail or service industry experience a big plus!) or customer support, including phone, email, and/or chat

Benefits

• Equity/Stock options in a profitable and rapidly growing company • Great Medical/Dental/Vision coverage • Transportation coverage in the form of parking, rideshare, or metro credit • Fully stocked snack bar & weekly catered lunches • The company provided gear & swag (MacBook Pro, t-shirt, sunglasses, etc.) • Ability to mold your career and make an immediate impact • Work in a fast-paced, fun environment with an eclectic group of people from all over the world