Customer Success Manager

March 21

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Zocdoc

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Zocdoc is the beginning of a better healthcare experience for millions of patients every month.

healthcare • patients • doctors • public health • appointments

501 - 1000

💰 $150M Private Equity Round on 2021-02

Description

• Driving practice performance by effectively communicating feature value and handling objections to maintain setup and increase buy-in. • Influencing providers to deepen their partnership with Zocdoc, including driving existing patients bookings and new feature adoption. • Being an expert on products in Zocdoc and making tailored recommendations to practices to improve setup on your accounts. • Using effective time management and account prioritization for consistent client outreach throughout your accounts. • Optimizing customer accounts by improving engagement, adoption, and overall realized value. • Proactively identifying and resolving issues that could affect customer satisfaction and buy-in • Working closely with local sales and other teams across the business to optimize your accounts.

Requirements

• Bachelor’s degree or equivalent • 1-2 years professional experience in a sales, onboarding, customer success or account management role • Stellar communication and interpersonal skills • Strong attention to detail, highly organized, and a quick, curious learner • A high level of problem-solving and issue resolution skills • Familiarity with Salesforce or other CRM workflow tools • Ability to think on your feet and thrive in a dynamic, start-up environment

Benefits

• Competitive PTO • 100% paid employee health benefit options • Employer funded 401(k) match • Corporate wellness programs with Headspace and Peloton • Parental leave • Sabbatical leave (for employees with 5+ years of service) • Cell Phone reimbursement