Bilingual Account Manager

Job not on LinkedIn

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🇲🇽 Mexico – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 10%

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VORTEX

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2005

⚡ Energy

☁️ SaaS

🤝 B2B

Energy • SaaS • B2B

VORTEX is an online atmospheric modeling service that provides high-precision modeled wind resource data and global wind estimates for onshore and offshore sites where measurements are unavailable. It runs on-demand non-linear WRF-based simulations (including a proprietary Vortex-LES implementation) on a supercomputer cluster to deliver measurement-like time series (including turbulence and 3-second gusts), virtual met mast outputs, regional maps, gridded time series, extreme-event analysis, icing probability, and short- to decadal-forecast products. Targeted at technical Wind & Site teams and wind-farm developers, VORTEX offers pay-per-run, packages, and subscriptions to access automated, high-resolution, site-specific wind resource data and forecasting services.

📋 Description

• Manage overall satisfaction, growth, and retention of assigned accounts • Identify new business opportunities, including expedited services, new lanes, northbound freight, and partial loads • Strengthen client relationships and ensure effective communication between customers and internal teams • Identify competitor activity and service issues and collaborate with senior leadership on corrective actions • Schedule and conduct in-person customer visits at least 3–4 times annually and additional meetings as needed • Cultivate relationships with key decision-makers • Serve as the primary liaison between customers and the Customer Service Department • Conduct monthly calls with all house accounts • Maintain a minimum of 20 face-to-face account meetings per month • Develop an understanding of clients’ purchasing, logistics, and planning functions • Maintain an updated geographic directory for all accounts • Prepare and deliver On-Time Performance and Booking Compliance reports • Track Long-Term Agreement expiration dates and initiate renewals • Monitor route consistency and address service lapses • Manage claim resolutions and escalate persistent issues • Assist with collections for overdue accounts • Spend 50% or more of the time making in-person customer visits • Coordinate with Customer Service, Operations, and Finance for seamless service delivery • Participate in operational meetings and share client feedback • Understand profit margins and quoting processes to support competitive pricing • Work with the sales team on Share of Wallet opportunities • Maintain 100% retention of assigned house accounts, increase freight volume, position Vortex as the first choice for logistics needs, and maintain account KPIs

🎯 Requirements

• Bachelor’s degree in Business Administration, International Trade, Logistics, Supply Chain Management, or a related field (or equivalent work experience) • 3 to 7 years of experience in materials, materials planning, logistics, or purchasing/procurement • Proven record of accomplishment in maintaining and expanding B2B relationships • Experience with Mexican customs and international trade regulations highly preferred • Automotive experience is a plus • Bilingual in English and Spanish — required • Reliable automobile to visit customers each week • Strong interpersonal, networking, and presentation skills • Ability to make prompt, informed decisions under pressure • Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint) • Strong analytical and problem-solving skills • Highly organized with strong attention to detail • Proactive, optimistic, and self-motivated work ethic • Ability to travel as needed for client visits • Experience with CRM systems such as Salesforce or HubSpot • Knowledge of freight forwarding, partial loads, and expedited freight services • Understanding of EDI systems and performance reporting • Understanding of logistics and/or materials planning and purchasing for a manufacturing operation • Must be located in Puebla, Puebla, Mexico • Monday-Friday availability, 8:00 AM-5:00 PM • Willingness to travel approximately 60% to meet with customers • Own vehicle required for customer/client meetings

🏖️ Benefits

• Clear pathway to advance into Senior Account Manager roles and other management positions • Professional development and career advancement opportunities • Collaborative and supportive work environment • Opportunity to grow with a fast-growing logistics company • Collaboration with leaders across multiple departments and regions • Quarterly bonus plan for maintaining and growing the book of business • Phone allowance • Car allowance • Fully remote work arrangement