Operations Manager

May 2, 2023

vSplash

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vSplash is a trusted white label digital marketing company offering Digital services. Grow your business with us.

Website Design • Internet Marketing • Interactive Marketing

201 - 500

Description

• Provide strategic guidance to teams and their managers in ways that promote the company’s culture. • Oversee the progress of operations. • Manage and direct operations team to achieve business targets. • Assist in developing or updating standard operating procedures for all business operational activities. • Build strong relationship by addressing customer issues and complaints in a timely manner. • Assist in employee appraisals, promotions, compensation, and termination based on the performance review. • Provide operational support and guidance to staff. • Assist in developing operating and capital budgets. • Monitor and control expenses according to the allotted budget. • Assist in interviewing, recruiting, and training candidates. • Manage work assignment and allocation for staff. • Conduct performance review and provide performance feedback to staff. • Work in compliance with company policies and procedures. • Ensure team follows standard operating procedures for all operational functions. • Conduct regular meetings with the team to discuss issues, concerns, updates, etc. • Support operational risk and audit process for the purpose of preventive maintenance.

Requirements

• Experience in Online Space – Building of websites etc – Mandate . • 6-15 years of experience in operations management. • Excellent leadership skills. • Experience of working with customers all-round the globe, especially US customers. • Has Managed a large team of about 50-100 members. • Should be capable of managing and motivating a large team. • Work with the team to produce error-free results in a timely manner. • The role will need to work under stringent deadlines by adopting efficient strategies and tactics. The goal is to ensure SLAs are met without compromising on quality. • Finally, should be flexible to meet the Business Requirements. • Should have Knowledge of Website Production.- Mandate. • Should have a Successful track record be Handling Team of 50-100 members. • Should have Strong communication (Oral & written). • Should be flexible to work & respond to customers round the Clock. • Should have good Presentation skills. • Should be good to Run the regular day to day operation activities. • Handling Daily/Weekly/ Monthly Client calls & any escalations from clients. • Conduct Regular team management activities to motivate the team. • Urge to have regular improvement in Production & Quality. • Should have an analytical mindset which is data-driven to bring out solutions to any queries.

Benefits

• Not specified